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Email's not getting triggered to user

Hello,A particular user is not receiving any notifications from ServiceNow, including for incidents (created, updated, mentioned, resolved) and request items (RITMs submitted, updated, or closed). Notifications are functioning correctly for all other...

anvitha ash by Tera Contributor
  • 932 Views
  • 6 replies
  • 0 helpfuls

Resolved! Do plugins automatically upgrade with ServiceNow version upgrade?

Hello all, My organization is going to be upgrading from Wash DC to Xanadu.  I have identified a few plugins that are compatible with DC but not in Xanadu at their current version.  Will the plugin versions be automatically updated with Xanadu upgrad...

lonesoac01 by Giga Guru
  • 972 Views
  • 3 replies
  • 2 helpfuls

Options not visibles

Hi everyone,  On employee center, top banner being white is making the text hardly visible. How Can we restore that the darker color? Please see screenshot.

Screenshot 2025-05-30 160318.png
sunil10 by Tera Contributor
  • 586 Views
  • 7 replies
  • 0 helpfuls

Alerts on the em_alert table auto closure

Good Day,  I would just like to find out with regards to Event Management, we are using event management and by default we have noticed that when an alert closes it resolved the Incident which is working as it should, we have also noticed that if the...

LivashanN by Tera Contributor
  • 564 Views
  • 2 replies
  • 0 helpfuls

Editing records in related list, list view is not happening.

Hi All, On location table we have a related list pointing to custom table. We are able to edit the records in list view on the custom table But we are not able to edit the records under related list, list view.  There are no acl and client script to ...

Ganeshm1 by Tera Guru
  • 838 Views
  • 5 replies
  • 0 helpfuls

Resolved! ServiceNow personal developer instance

I just started with the ServiceNow university and completed the SNAF course. I am doing the labs now and it is taking a lot of time. Once I am done with labs, I mean to do the capstone project. I am aware that the instance will terminate in some time...

anurampalli by Tera Contributor
  • 1024 Views
  • 4 replies
  • 3 helpfuls