Good day, there is probably a simple solution to this, but in Flow Designer I have created a flow that updates the Watch List on the incident form. What I want to achieve is to add a user to the list of already existing users in the watch list, ...
I have created a "rich text field" called "click here to download requisition form". it is suppose to download a pdf file.But before downloading it is giving me this popup to leave site. when i click on leave the pdf is getting downloaded and when i ...
How to trigger the Workflow from the Flow designer? can you please help mee
Hi All, After submitting the request, I see that the catalog item stage is 'Initiating', and when I refresh the page, it shows 'Waiting for approval'.I want 'Waiting for approval' stage immediately after submitting my request as we have set in the fl...
Hi,I’m working on creating a dashboard report for my manager that shows all requests currently pending his approval. I’m using the "sysapproval_approver" table with the following filters:Approver = [Manager's Name]State = RequestedThis table includes...
We have a requirement where we need to show list of 3 similar closed incidents and predict assignment group based on short description. We have installed Predictive Intelligence for Incident (com.snc.incident.ml) and Predictive Intelligence (com.glid...
I have created one Decision builder to set the Assignment group of RITM on behalf of Requested For's company. And I have core_company as my input in Decision builder and accordingly I have set the output and then I am calling the decision builder in ...
Hi, I am trying to give the test user the roles to do all the functionalities of the update set. Through the ACL I have given the read,write and create permission on the sys_update_set , sys_remote_update_set and sys_update_xml. But while uploading t...
Hi,I’d like to understand how the Change Risk Assessment values are populated based on the responses to the assessment questions. I know it can depend on thresholds, but I'm noticing a mismatch between the displayed value and the backend value. Could...
Hello everyone,I'm a Product Owner for IT Problem Management at a multinational company with teams across AMS, EUR, and AOA. I'm looking for some guidance on the optimal timing for creating a Problem Record in ServiceNow.Specifically, I'm interested ...
when creating new template in catalog builder the option "selected topic" is not available in the restricted selection section
Hi, we currently have a problem, that a 'look up record' we use in a Flow only works sometimes. And I don't understand why. We search in the sys_user table. And the condition is 'Sys ID' is "Trigger - Service Catalog > Requested Item Record > Request...
i am trying to add the assignment rule fot incident and problem scenario: if categeory is hardware, subcatageory is keyboard than assignment group need to hardware and assigned to is itil user. based on this i created the assignment lookup rule, and ...
Hello , when i try to change the decimal field "weight" in risk assessment the field automatically updates the value x 100 anybody knows how to solve this?
Hi Community , I have a requirement where I need to show a popover with a window with mulitiple fields so I am using Viewport option where we can create pages and add to it. There is already sub page created in the system want to reuse the same subpa...
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