Order Guide not saving data when going back using Describe Needs

[zachkenyon]

I've created an order guide with a large number of possible options. If the user realizes in mid-process they need something else or that they don't need one of the items they've selected, if they hit Describe Needs to go back to the initial screen, it loses all of the data they've entered on the tabs in the Choose Options stage.

When I test this in Demo, it is able to preserve the data when going back to Describe Needs and then forward again to Choose Options.

Any ideas on how to troubleshoot this?

Thanks!

[srathore]

If you set the property glide.sc.reset_cascade to true this should work

[zachkenyon]

I checked and I did have the glide.sc.reset_cascade property set to True. So I checked it on the OOTB instance where it works as I wanted and glide.sc.reset_cascade was set to False there. I toggled it to False on my dev instance and it now appears to be working as I had hoped. I'll do some further testing to make sure that property doesn't break anything else.

Thanks for pointing me in the right direction!