ORDER GUIDE SEQUENCING is not working as expected

[Akshay03]

Hello 
I've requirement of sequencing order guide with 3 offers (A, B, C).
Requirement :

IF last cat-item of offer A gets closed complete,  B should get open, C should be Closed skipped

IF last cat-item of offer A gets closed skipped/closed incomplete,  B should get Closed skipped, C should be Open.

we're using same workflow of all three offers.
can anyone guide me??

[Community Alums]

Hi @Akshay03 ,

Please check if the "Cascade Request Approval to Request Item" Business Rule is customized.

If yes, please revert it back to OOTB.

Please refer to this video :https://www.youtube.com/watch?v=85-pYyVLa-Q

Using PAD: Configure a sequence to fulfill items in order guides 

[Sumanth16]

Hi @Akshay03 ,

Please refer to below thread:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1281891

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda