I have created a new change model called Server Patching. I can see the model in both the classic GUI and the Service Operations Workspace when I go to create a new change (so far so good). When I see the new change model in the Workspace, it has a little label with a blue background that says "Out-of-the-box" (I never configured this when I defined the change model). I notice the Emergency change model has a label as well with a red background that says "Break/fix". These little labels don't show in the classic GUI, and I can't find any such thing in the definition of the change models. What are these, where do they come from, and where can I change them?
Thanks for the info. It didn't quite answer my question as to why my change model is labelled out-of-the-box. I was able to find the place in the script and the conditions. It's "out-of-the-box" because "admin" created it, otherwise it would be "custom".
Thanks for the info. It didn't quite answer my question as to why my change model is labelled out-of-the-box. I was able to find the place in the script and the conditions. It's "out-of-the-box" because "admin" created it, otherwise it would be "custom".
If this really bothers you, as an admin, you can run a background script to change the sys_created_by to something other than admin or Change.Manager and then it will show custom, this is happening because someone re-used an existing model instead of creating a new one.
This is considered a config change so you'd run the bg script in your subprod instance and promote with an update set.
Alternatively, you can modify the calling script include: SowChangeCards, just copy the whole function (lines 210-295) to this si and then modify the parts you don't like.
Here are the relevant bits:
