Outage created in cmdb_ci_outage table is not showing service portal Current Status.

[Green2]

I am creating a outage in cmdb_ci_outage table. but the outage is not showing up in Service Portal as expected

Is there any place I need to make changes so that  outage shows up in service portal 

please suggest  

[Saurav11]

Hello,

Do you have the current status widget on the portal.

Please refer this thread for your answer:-

https://community.servicenow.com/community?id=community_question&sys_id=eb078be5db1cdbc01dcaf3231f9619c0

Please mark this correct/helpful based on impact.

[Green2]

Yes I have Current status widget on my service portal.

when I add a new outage in cmdb_ci_outage table the outage is not showing in Current Status widget in portal.

[Saurav11]

Hello Green,

Please fine the below thread which mentions all the steps that needs to be done for outages to show on Current Status widget.

https://community.servicenow.com/community?id=community_question&sys_id=eb078be5db1cdbc01dcaf3231f9619c0#:~:text=Thanks!-,The%20Current%20Status%20widget%20in%20Service%20Portal%20shows%20Business%20Services,'Outage%20%3E%20Configuration%20Item'.&text=I%20have%20created%20an%20outage,in%20sp%20portal%20as%20expected.

Please mark this correct/helpful based on impact.

[Anil Lande]

Hi,

Can you please share where you want to show current status?

Please check documentation for the same:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/build/service-portal/concept/servic...

Are you looking for announcements?

You need to create announcements.

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/build/service-portal/concept/announ...

Thanks,

Anil Lande