Resolved! how to compare two date/time fields in flow designer.
Hi, I need to compare two date/time fields in flow designer. One is from the variable in catalog item and other's current date/time. Please assist.
Forum Posts
Scripting Alert, Info, and Error Messages
Hi!i was wondering if someone can help me to understand better what is the difference between gs.addMessage and gs.alert??I want to use the gs.addMessage for the users, and the gs.alert for the admins.Can i get a simply example to better understandin...
Resolved! Change font color to red for caller with a true vip flag on the incident table
Hello, I am trying to make the caller field appear red in list view on the incident table, when the caller has a vip flag set to true (on sys_user table). I currently have the vip flag on that field, but can't seem to change the font color of the cal...
Reference Qualifier for "sys_user_grmember" on Service Catalog Form
How can I set up the reference qualifier so that only the members of the group "EUC-APCL-AHA" are visible on this reference field on Service Catalog form? With the current selection, its only showing the sys_id list of all the entries on "sys_user_gr...
Resolved! UI Action & UI Page that only Admin role can create, user without admin is unable to perform action.
Hi, i have made a UI action button in SCTASK that ask user for assignment group + assignee and when clicked, SCTask is created. When ok is clicked, it will create another SCTask with assigned group and assessor if any. Problem:However, this is wo...
Restrict fields to edit for group of people when it is assigned to particular person
Hi There, Once the ticket got assigned to a specific person with some specific description then the fields in that ticket should be read only to other users. Could anyone suggest how to implement this scenario. Thanks, Vamsi
How to make a normal change order move from "new" to "Assess" using a script
Hello everyone, I hope you can help me.We are jointly trying to get a supplier to run a script from Stackstorm that allows you to create a normal change and then with the "script" to go through all the stages automatically. The problem is that when i...
Resolved! Walk-Up experience - customizing "Create Incident"
Hi all -- I'd like to tweak the "Create Incident" UI action-- to set the assignee of the interaction as the assignee of the incident. However, I can't seem to find the object creating the incident. It is not part of the UI action, that's just a conf...
Resolved! Ability to export list of installed, paid applications in instance
I would like to export a list of applications that are installed and paid. I can get the list when I go to System Applications > All Available Applications > All and then select under Filters, I select the following:Listing type = ApplicationsObtaine...
Resolved! How to set contact type as Virtual agent or walk-in as per the type of incident?
Hello All, We are on Rome version and using virtual agent live chat as well as walk up modules. When agent is creating an incident from agent workspace for an interaction it should set contact type as Virtual Agent when type is chat however, it shoul...
How to add a list collector type field as a column to a table
Hi, I have requirement to select multiple options from a drop down. So I have used a List type field for that. But since ,in List field we have to select multiple items one by one. It's quite not user friendly for end user. So, they have asked us t...
Resolved! Reference field does now show inactive users in a catalog item
Hello All, Hope all of you are doing well. I have a requirement wherein we would like to show inactive users to the non-admin users in the reference field on a catalog item. As per default behavior of ServiceNow, system does not show inactive users t...
Resolved! Triggering the notification three times and then close the problem ticket
Hello All, I am trying to implement a functionality wherein, when problem ticket state changes to Resolved state, then it should trigger the notification(created by me) and then automatically close the problem ticket, after sending the notification t...
Resolved! What is the correct Regular Expression for preventing a space in a variable?
I am trying to prevent any spaces on a variable and set up a regex for this and it's not working
Resolved! Make fields mandatory using UI action
current.state = -5; current.type = "emergency"; g_form.setMandatory('category', true); g_form.setMandatory('cmdb_ci', true); g_form.setMandatory('priority', true); g_form.setMandatory('risk', true); g_form.setMandatory('impact', true); g_form.setMand...
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