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Service Catalog in Now learning

Hi, I am preparing for the certification for CSA. I see that now learning interface for CSA has changed completely. I spent more than half an hour trying to find the documentation in the learning path of CSA to read about Service Catalog. Can anyone ...

Community Alums by Community Alums  
  • 1143 Views
  • 4 replies
  • 2 helpfuls

I want to delete the attachment of RITM if I delete the attachment from REQ. I have already used some code to copy attachments of RITM and REQ.

I had a requirement where I had to copy the attachments of RITM into REQ. And also If I delete the attachment from REQ the attachments from the respective RITM should also get deleted.  I have applied some Business Rule but it is deleting the other a...

Resolved! Creating portal for scoped application?

As a Product owner, I want to build a service portal for 'Ticketing order' table created in custom application scope, So that Callers can see their records in it   Acceptance Criteria: Either Portal or UI builder can be used to fulfil this requiremen...

Snow Guest by Tera Contributor
  • 1795 Views
  • 5 replies
  • 1 helpfuls

Resolved! Remove Tags from Virtual Task Board

I have a Visual Task Board from our Incident table and the lanes on the board are by assignee.  I have created business rules to add tags to the cards on the board when the state of the incident ticket changes from New to Assigned to Work in Progress...

stevezempke by Tera Contributor
  • 1724 Views
  • 10 replies
  • 2 helpfuls

Resolved! How to hide Variable Set name on a catalog item form

Hi, Please I need help on how to hide Variable set name on a catalog item form. Basically, we have two different variable sets that are attached to our catalog items. So whenever we want to fill out the catalog item form, it's displaying the name of ...

ID NOBLE by Tera Expert
  • 1357 Views
  • 4 replies
  • 3 helpfuls

Resolved! How can I cancel a running workflow on a single RITM?

I have a Workflow set to run on RITM that has a timer activity - this appears to be 'broke' on some, not all, of the specific Catalog Item type. Is it possible to cancel the running workflow on single RITM records instead of a whole set or type?

carlav by Kilo Guru
  • 2597 Views
  • 4 replies
  • 4 helpfuls

Row size too large

Hello Friends,I got one starange issue in my end when i am creating new form so system generates one error "Syntax Error or Access Rule Violation detected by database (Row size too large. The maximum row size for the used table type, not counting BLO...