Resolved! Can we add a ppt., as Knowledge Article?
Hi, Can we add a ppt., as Knowledge Article? I have a ppt to add, that should be visible to ITIL users. Thanks, Vaishnavi
Forum Posts
Resolved! Dashboard or report to show ticket count based on number days to resolve the ticket
Hi, Im looking to create a report to show an Resolution trend like how many tickets were resolved the sameday, how many tickets were resolved in 3 days and so on.
Resolved! Fetch the location of logged in User
I have created catalog Item. There is a variable "Current Location".I want to fetch the location of logged in user and want to auto-populate that. I've tried almost all the ways but not able to fetch that. In variable's default value == javascript:gs...
Resolved! Set Req state same as RITM state when the state changes in RITM with flow designer.
When the state field changes in RITM then, REQ state needs to be changed. RITM States: REQ States : Open Pending Approval. Closed Complete. Approved, Clo...
How do I display the Problem Management State Chevron on the Problem Form
I cannot see the Problem State Chevron on the top of the Problem Form. How can I display it.
Prevent duplicate submission on REQ/RITM
Hi SNow community,I'm having some issues with a BR where it prevents the duplication of RITM's based on the variables input. In this case, if the user request a service which he already submit earlier it would avoid the RITM creation but on the other...
Change font of additional comments text
Hi, How can I change the font of the additional comments text? Currently, the font of the additional comments is Times New Roman but I would like to make it Arial. Is this possible?
Resolved! Parent child relationship in a change request
I need to create a report for the customer where if Change record has child records , I need to get the count of child records. FIlters are : Parent record has CI "ABC" and planned end date at or after today. Customer wants the same in List view. I e...
Resolved! have to populate the serial number of the asset associated to the user record
we have a catalog variable in one item, serial number in this serial number, serial number of the asset of that user contains has to populate. here am attaching the user record form, the asset attached to this user record. serial number will be in th...
Resolved! Delegate not receiving mails regarding approvals
Hi, The delegate is not receiving mails regarding approval. I have checked in Email logs. It worked fine in dev but not in QA. Thanks, Vaishnavi
List View Activity Stream in Agent Workspace
A really handy feature in the main ServiceNow UI is the ability to see the pop out for the combined Activity Stream, is there an equivalent piece of functionality for use in the Agent Workspace.
I Need to give a user with itil role access to create update set, or the developer option to select update set picker. Need Help
I need a user to with service catalog admin and itil role access to create an update set and use the picker option from setting how should I achieve this?
Resolved! How to set default password to a new users
How to set default password to a new user...when the user record inserted for the first time we need to set default password as "Sathwik@"
Resolved! How to set/enforce the fields on Request and Request item table using CartJS API
Hi, We are using custom checkout widget with CartJS checkoutcart API to create Requested Item and Request. During creation we want to update few fields on Request and Request item table. Do we have any functions in CartJS to update the fields on Requ...
Resolved! Send email reminder notification to HR case ticket.
Hello Guys, I need to send a reminder notification on HR case ticket . For example: If I was assigned a case on Monday 1st June and the State is “Ready “or “Work in Progress” . I would receive a reminder on the 5th business day after it’s been opene...