Hi, I need to create a Service Request record through a flow designer based on some trigger condition. Along with REQ I also need to get RITM and SCTask through the flow designer for the respective Request. I am only able to generate REQ through crea...
We're toying with Agent Workspace on our PoC instance and can't get Agent Assist to show for users who aren't admins but have it itil role. I've set it up on my personal dev instance and it works fine for non-admins who have the itil role. The non...
Hello, Attempting to spin up the Coaching Module, and our first effort will be based on Surveys taken by the L2 team. Example: When the Survey Taker answers "No" on a particular Choice question, we are expecting it to create a Coaching Assessment. _...
When a user tries to query/filter the Requested Items table on the Item field, they are seeing catalog items that aren't used. I don't see a way to set default filters. I also tried creating a reference qualifier on the item field as well as create a...
I have created one report when i added the column as assignment group and state as row in assignment group it is showing sys id instead of group name can anyone suggest? Thanks in Advance!
Hello, I am attempting to create a New Survey that triggers when an Incident goes into "Acknowledged". However, no Survey is generated when I check the "Ready to take" search. Survey Info: Trigger Condition Removing the names for obvious...
Hi All, The requirement is to show the below content in tabular format in notification- Mobile Request Submitted By: Abel Tuter on 2022-04-05 00:20:28 PDT Who is this request for?:Abel Tuter Requested by:Abel Tuter Mobile Request: iPhone, Android Add...
Hi All, I am triggering a service request through inbound email action. Where in I need to populate values in RITM variables with the content in email body. I am using below script, but it is not working. Kindly suggest me any modifcations. var ritmR...
I want to send notification to user but user is in a string field how to get email of that user
So, I have two reports. In one report it shows the combined tickets for one group of people. The other report shows the combines tickets for another group of people. Both are over time. So imagine reports looking something like this when it's fini...
Hi all, The requirement is- I have a field named as 'Efforts' on story form. I want to calculate the sum of actual hours of all scrum tasks for a story record and populate the calculated value in 'Efforts' field. For eg- if i have 3 scrum tasks- A,B,...
I have written a business Rule Which is not working on agent workspace.Whenever the users change assignment group it should provide alert message.But it is not working on agent workspace.Please guide how can i show the alert message on agent workspac...
Hello, when I try to complete a problem task, this message shows. I do not see the Analysis information tab as well (I do see it on Configure > Form Layout). This tab only appears when the task type is not 'General'. Does anyone know on how to fix t...
Hi Team, in the catalog item i have a field "start date" its a date and time field. actually my requirement i need to remove the seconds , user can able to select only date and time , no need seconds. can someone help me with the script. Regards, B...
First attempt at creating a Process automation. Inbound e-mail to create an incident, set the categories, and assign to level 1 help desk group. I can trigger on subject Ok but would rather trigger on the sending address of the e-mail. I cannot see...
