Unable to import custom AD attribute (extensionAttribute15) into ServiceNow

[Raghesh]

Hi,

Our AD LDAP sync is working fine with standard attributes, however now we would like to import one extension attribute (extensionAttribute15) value into the user table. I have mentioned the attribute value in the LDAP server configuration, however this attribute name is not listed in the Source filed to select under Transform map. What could be the reason.

Is there any permission to be configured in AD for this to happen? Or am I missing something in ServiceNow.

Note: I have created a new custom field "Approval group" in user table to map the values.

Any help would be greatly appreciated.

regards,

Raghesh

[Allen Andreas · Accepted solution]

Hello,

If the field is not coming across from LDAP, but is defined in the server configuration, then it means the first record coming across in that sync doesn't have a value for this AD object.

You'd want to ensure that at least the first record coming across has a value in this AD Object so that the field gets created naturally.

Otherwise, you could navigate to the import set table, create the field yourself (following the format of other similar fields), but again, the data won't come across if that first record doesn't have a value in that AD Object.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Raghesh]

Hi Allen,

It worked, Thank you!

regards,

Raghesh