P1 incidents should be created by only particular groups

[Teja45]

Hi All,

I have a requirement as below.

Priority 1 incident should be created/updated by the current logged-in user belonging to A,B, C groups or user having Admin role.

I have created a business rule as follows.

When to run : Before --> Insert/Update and priority is 1

Advanced :

(function executeRule(current, previous /*null when async*/) {

if ((!gs.getUser().isMemberOf("A") || !gs.getUser().isMemberOf("B") || !gs.getUser().isMemberOf("c") || !gs.getUser().hasRole('admin))
{
gs.addErrorMessage('you dont have the right to create/update P1 tickets');
current.setAbortAction(true);
}

})(current, previous);

But it is checking the only first condition and not working for all the three groups.

Can someone help me with this please?

[Gabor10]

|| should be && for your logic, shouldn't it?

[Community Alums]

Hi Teja,

Try below steps:

1) Have onSubmit client script

2) Get value of priority

3) Determine if logged in user is part of 'service Desk/your group name' group. this will be a flag either true/false

4) if (priority == 'high' && flag == true){

alert("you dont have access to create this ticket");

return false; // this will stop user from submitting the form

}

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Ankur Bawiskar · Accepted solution]

Hi,

try this

(function executeRule(current, previous /*null when async*/) {

	if (gs.getUser().isMemberOf("A") || gs.getUser().isMemberOf("B") || gs.getUser().isMemberOf("c") || gs.hasRole('admin')){

	}
	else{	 
		gs.addErrorMessage('you dont have the right to create/update P1 tickets');
		current.setAbortAction(true);
	}

})(current, previous);

Regards
Ankur

[Teja45]

Thank you @Ankur Bawiskar it worked.