Hi,
Please follow the steps below to achieve your requirement:
Below is a tested method and works correctly in my PDI for both on Change and On Load of your Caller value on Incident or any other form you want.
1) Create a Display Business Rule on your Table where the caller field is present , I am considering it is present on Incident table. So, below need to be implemented:
BR:
Type: Display
Table: Incident:
Script:
(function executeRule(current, previous /*null when async*/) {
// Add your code here
var getCaller = current.getValue('caller_id'); // Replace "caller_id" with your caller field
var gr = new GlideRecord('sys_user_grmember_list');
gr.addQuery('user',getCaller);
gr.addQuery('group','groupSYSID here'); // pass the Sys id of group "SNOW-L1-USERS"
gr.query();
if(gr.next()){
g_scratchpad.isMember = true;
}else{
g_scratchpad.isMember = false;
}
})(current, previous);
Now write an On Change Client Script on Incident Table and use the script as below:
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
if (g_scratchpad.isMember == true) {
g_form.setValue('assignment_group', g_scratchpad.GroupID);
}
return;
}
if (newValue && g_scratchpad.isMember == true) {
g_form.setValue('assignment_group', g_scratchpad.GroupID);
}
//Type appropriate comment here, and begin script below
}
Hope this helps. Please mark the answer as correct/helpful based on impact.
Regards,
Shloke
Hello,
You can try a assignment rule. Routing and Assignment > Assignment rule.
ex, the oob one for vip caller is
Please Mark as Correct or Helpful.
Regards,
Vaishnavi
