Page not found when logging in through side door. nav_to.do?uri=%2Fside_door.do%3F

jewellaubert · ‎03-14-2018

When logging in through side door I receive a page not found error once i'm logged in. My dev instance was just upgraded this past weekend from Helsinki to Kingston, so i'm not sure if that had anything to do with it. But this is the URL for the page not found page.

nav_to.do?uri=%2Fside_door.do%3F

Can anyone assist me with resolving this error?

Thanks,

Jewell

Tim Deniston · ‎03-16-2018

I think side_door.do was removed a couple releases ago (at least for new instances), likely due to the shady-sounding name.

Try /login.do instead. Same functionality.

View solution in original post

Emmon Johnson · ‎03-14-2018

Our student workers have to use the side door in order to log into our instance of Service-Now and will commonly run into this error. We just have them go to the address bar and delete everything past the service-now.com part.

As far as I can tell, they get this error if they don't log out of Service-Now at the end of their shift. I think there is a cache file/token that causes this issue.

jewellaubert · ‎03-14-2018

I get this error even after I've cleared my cache.

jewellaubert · ‎03-16-2018

Good Morning Emmon - So I think it may be an issue with the redirect. I logged into my PRD instance through side_door and noticed that there was a redirect to the nav_to.do?uri%2Fhome.do%3F But in my DEV instance it doesn't do the same, it stays on side_door.do. Is there a place where I can update redirect URLs? I am VERY new to SN administration so i'm not sure what to do to resolve this issue. Thanks in Advance.

Emmon Johnson · ‎03-16-2018

I found this doc that might assist you with this: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/build/service-portal/concept/c_SPSSOLoginAndRedirects.html.

I'm fairly new to the Service-Now development and administration as well. I hope the article helps.