Parsing html description field in incident

[Richard Thomas2]

Hi,

I'm trying to create a before business rule that changes the short description of an incident to something from the description of the incident. I'm trying to parse the description (never done this before!).

Basically - I want to take all the text after Alert Description: in the description and populate the short description with it. I have this script;

current.short_description = u_description_html.indexOf("Alert Description:==14")

Will this work? Be kind - I've new to coding!!

Thank you

Rich 

[Allen Andreas]

Hi,

Don't mean to answer for Goran, he's already got you straight, but to answer your question, yes.

Using [1] grabs the text after the split whereas [0] would get you the text before the split.

Please mark reply as Helpful, if applicable. Thanks!

[Richard Thomas2]

Thank you Allen 🙂

Is it possible to grab just some of the text after the split -  instead of all of it?

[Goran WitchDoc]

not to be a arsle, but we all like points 😃 Do you consider Allan's answer to be the correct one for your question? (and btw, I also answered your 15 character question on the other subthread of this question 🙂 )

//Göran
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[Allen Andreas]

Yea, earlier my response wasn't marked as Correct so perhaps that was done at some other time.

Anyways, glad it's all worked out.

[Richard Thomas2]

Ah ok - Sorry Goran I'm just getting my head around how this works - yours was the correct answer - I didnt know that you couldnt mark 2 correct answers!

With regards to your second answer - I missed it - so accept my apologies again!!

Bad day at the office 🙂

Thanks for you help - I truly appreciate it 

Kind regards

Rich