Parsing html description field in incident

Richard Thomas2 · ‎02-16-2020

Hi,

I'm trying to create a before business rule that changes the short description of an incident to something from the description of the incident. I'm trying to parse the description (never done this before!).

Basically - I want to take all the text after Alert Description: in the description and populate the short description with it. I have this script;

current.short_description = u_description_html.indexOf("Alert Description:==14")

Will this work? Be kind - I've new to coding!!

Thank you

Rich

Goran WitchDoc · ‎02-17-2020

Hi Richard,

If you only need to 15 first, you can use substring function to pull that out.

var descSplit = current.description.split('Alert Description:');
current.short_description = descSplit[1].substring(0,14);

//Göran
Feel free to connect:
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Subscribe to my YouTube Channel
or look at my Book: The Witch Doctor’s Guide To ServiceNow

View solution in original post

Goran WitchDoc · ‎02-17-2020

No problem 😃 I'm just a gamer geek getting into everything which got levels, points, and achievements 😃

Just let me know if you run into anything else.

//Göran
Feel free to connect:
LinkedIn
Subscribe to my YouTube Channel
or look at my Book: The Witch Doctor’s Guide To ServiceNow