Pass field value from Interaction to Catalog Item's variable.

[manish123]

Hi All,

In Agent Workspace, we have got 2 fields as short description & description. Whenever Service Desk's user click on Create User, it's redirected to a specific catalog item and we would like to populate these 2 fields Short Description & Description variables in the catalog item from Interaction automatically. 

Could any one of you please let me know whenther you came across such/ similar requirement and help/guide me to achieve the same please?

Quick reply much appreciated!!!

[Harneet Sital]

Hi Manish, 

The way I see this can be done is you need to pass the interaction record's sys ID in the parameter in the URL when you hit the create user UI action. And fetch this parameter in an onload script to query the interaction record and populate description and short description variable. 

Happy to assist with the script if you need help. 

If the answer has helped you, please mark the answer correct/helpful. Thank you.

-Harneet

[Harneet Sital]

@manish123 , Does the above answer help you with your query?