We are in the process of transitioning from Remedy 8.1 to ServiceNow, and are very excited.One thing I'm working to get my arms around is targeting incident volume reduction.As reporting in Remedy is poor, I've thought to baseline incident volume on ...
I have a Change Request of which i need pdf for some purpose.Whenever I tried to Export to PDF that change form my instance stops responding.No exception comes out.The change form which i am trying to Export in PDF is having a large number of activit...
HI all,I have a requirement where I have to make certain fields mandatory when clicked on closed complete or closed incomplete buttons on a catalog task.I have written the following client script on the variable set:Tyoe : onSubmitfunction onSubmit()...
At my company there is an ask to create our knowledge bases locked down for teams. Most of the content in these knowledge bases is only relevant to the team who owns the knowledge base. Every now and then though there is a user outside of the team wh...
Hi guys!We added a few new change types using this guideline: Add a new change type This works just fine until we want to create a change from an incident.I would like to make a new UI action for each new change type (so it can be used/clicked from t...
Once I have consumed a consumable item and assigned to a user, assuming the item is returned or decommissioned, how do I remove the assignment? I see no obvious way to do this.
I am trying to archive all of our incidents and the archive rules will not allow me to do so because we had to restore all of them because we forgot a crucial step in our archiving process. I was able to restore all of the records through a script,...
We had a question posed to us regarding emails send from a record.Is it possible for Servicenow to adjust header so all emails sent are withing the same thread?Here's the wording used."Please add threading headers to the IM update e-mails. These ar...
I am trying to edit the out of box banner on the service portal but I cannot find where I can edit this. Any ideas?
I was trying to use a scheduled job to create a change ticket, if I want to set the work start / work end field to a specific time, what's the equivalent of javascript:gs.minutesAgoStart when I translate It to a script using the scheduled job? The th...
Good afternoon, I have set up assignment rules for tickets to be routed to specific users based on their location and group membership. I was asked to 2 users to this assignment rule, but I do not see a space for more than one user. Is ther...
For this example, when a user has ordered an item from the catalogue on ESS, 1 sc_request record and 1 sc_req_item record is created. Both records have a due_date field that is auto populated with a date 30 days from creating the request. I want...
Hello All, I have a requirement to show and force attachment for certain request types. When the request type is change to options which do not enforcean attachment, how can I remove the already uploaded attachment from the catalog item view?I have t...
Hello,We are in the process of creating a new service catalog.Everything is running fine, but I am still battling in order to understand how to use the "2 steps" Cart.We have another catalog using this cart, and it seems that the cart execution is re...
Hi,I have been figuring out how to debug REST services. I came across below link and followed instructions:https://developer.servicenow.com/app.do#!/document/content/app_store_doc_rest_integrate_fuji_r_DebuggingRESTQueriesI already set the property m...
