Providing read-only access to CMDB for non SNOW users
Hi, We would like to provide read-only access to our CMDB for users who do not otherwise use ServiceNow, are we able to do this without requiring a license?Thanks for any help.
Forum Posts
Extend table vs reference field?
Hi - just seeking a bit of nuance on this - If I create a new table (A), and I choose to extend an existing one (Z) as I create the new table A, I automatically start with all the columns in the existing one, until I start adding new columns in A, co...
Resolved! Making variables Read Only -Source Record Producer not Request Item
I am working in the Facilities Management Catalog and am creating record producers the create facilities requests. I want to make the variables read only after record submission. I have it working for the Service Catalog request items, but I cannot...
Data Labels in Horizontal Bar
Hi Experts,I have created a report with Horizontal Bar and it displays all records properly. But we need to display following things in the chart as well.1. Need to display data labels in horizontal bar.2. Currently the questions on the left hand sid...
can anyone help me in improving my coding skills in servicenow??
Hi Everyone ,Currently I used to manage somehow about whatever task is given to me by Googling and copy pasting the code whereveras per the requirement . But, I feel like cheated because I am not doing it on my own . My mind is not yet developing c...
Reporting on "oldest 5"
How can I build a report that will automatically update to only show the "oldest 5" incident tickets? I manually have to update the date to only show what I need. This is the filter I've been using:
Can anyone explain Routine vs Normal and Standard change types?
Also can anyone explain change types that are used for change requests in the Service-Now DemoNow site? When logged into the SN DemoNow site; thenlist all change requests records and group by "type", there are the following types: Standard, Norma...
Resolved! UI Policy : Getting Display Value
How can I getDisplayValue on a field while I am working in a UI Policy?When certain criteria is met with what the user selects, I want to populate the short description with the value of the choice list. I can get the sys_id of course, what is the ea...
Resolved! After a change is closed - All fields should be set read only for all users (How to ACL this one)
Hi,After a change is closed - All fields should be set read only for all users (How to ACL this one)Can anyone show an example of this with the use of Access Control RulesBest regards,
Recording Disk Array's
This was asked by someone else a few years back but was never answered, so I guess I'll ask again. I would like to record some DISK ARRAY assets/CI's in our CMDB but "Disk Array" is not an available class in the ServiceNow out of the box solution. Is...
How do we add an approval for a Change Task to the Change Record approval workflow?
Hello; We need to have approvals for tasks that are created from a Change Record. How do we add an approval for a Change Task to either the Change Record approval workflow, OR, a separate approval within the Task record itself that needs to be ap...
Where are your customer visible task notes?
When we first tackled implementation and customization of ServiceNow, one of the most confusing concepts to grasp was the Request/Item/Task relationship and more specifically, comments and update notifications to the customer. We were advised by ou...
Resolved! Adding a closure template
I have been asked if it is possible to add a closure template for a specific contract within our system.We look after a lot of contracts in our system and I for one they would like to know it there is a way of setting up a template that is applied wh...
Resolved! Allow external non-users to access KB articles
Here's the scenario...we have a process to setup users in our system. These users know nothing about SN, so we want to auto-email them a user guide upon account creation. Instead of sending out a PDF, I was hoping to simply send a link to a KB articl...
Is it possible to send Change Approval reminders to only those who have not yet approved?
As of now in our Change Management workflow, the approval reminders are set to send to the CAB-Approvers group. The users within this group who have already approved the change still receive the reminder email along with the users who have not yet ap...
