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FIM Integration

My Company is looking to integrate FIM(Forefront Identity Manager ) with Service now Instance. I could not find much reference for this implementation. Can someone please guide me to implement this integration.

Notification firing multiple times

The business rule Abandon and Restart Notifications script is defined as:if ( current.state == '3' && current.u_state_reason == 'cancelled' && current.approval == 'cancelled'){gs.eventQueue("change.abandon", current, current.requested_by);}The above ...

Ankit28 by • Kilo Contributor
  • 5199 Views
  • 7 replies
  • 0 helpfuls

Impact, Urgency and Priority Layout

I am wondering if any Healthcare Organizations would be willing to share the setup they are using for Impact, Urgency and Priority. We are looking at changing what we currently have setup and would like to hear some ideas other organizations are usin...

langfordh by • Mega Contributor
  • 5867 Views
  • 2 replies
  • 0 helpfuls

Data Source - Connection URL

I am going to create Data Source to import data file and File retrieval method: is attachment. My instance is in Aspen. My question is do I must specify "Connection URL" likeattachment://sys_data_source:695722d90a0a3c6c01d74f3594ee75d9/group.xlsI hav...

nancyhz by • Mega Contributor
  • 3187 Views
  • 1 replies
  • 0 helpfuls

Language Internationalization

I am currently working on a new application, nothing complicated, at least that's how it's starting but have just been asked if the form can be Spanish as well as English. The Language Internationalization Wiki suggests it is fairly straight forward...

Jon23 by • Mega Sage
  • 1397 Views
  • 4 replies
  • 0 helpfuls

CMDB Best Practice - Dev and QA servers

We are implementing a CMDB for the first time. The question is what other companies have done with non-production equipment when creating the CMDB.Is it best practice to include DEV and QA servers in the CMDB or only Production servers?Did you includ...

UI Policy on Related Fields

Do UI Policies work on on Related Fields? For example, on Change Task, we want to sent some fields as read-only if the State of the parent Change Request is updated. Doesn't seem to work.Thanks!

Event attachment.deleted

Out of the Box the Event "attachment.deleted" is triggered when an attachment is removed from a ticket. The Parms it returns are the table name and the ticket's sys_id. Since it deletes the sys_attachment record related to the attachment, the file na...

dhale by • Kilo Explorer
  • 2153 Views
  • 2 replies
  • 3 helpfuls

UI Page not display in Catalog Item

I am new for ServiceNow, I want to display UI page in catalog item I created. I added UI page in catalog a variable as follows:Type: Container StartVariable Name: containerOrder 350Type: UI pageVariable Name: add_rowOrder: 400Type: Container EndOrder...

nancyhz by • Mega Contributor
  • 1762 Views
  • 7 replies
  • 0 helpfuls

Survey responses via email?

Hi.Has anyone used an inbound email action to parse responses to survey invitations?We have a survey with just a few questions. We want to include the survey questions in the email invitation (shouldn't be a big deal, just have to lay it all out in H...

shris by • Kilo Contributor
  • 3619 Views
  • 6 replies
  • 0 helpfuls

Sort a String field like a Number field?

I have a custom field of just numbers that is basically like an Invoice Number. This field is the primary display value for a table on reference fields, so it needs to be able to work with STARTSWITH queries. The problem is users want lists sorted by...

zschneider by • Kilo Expert
  • 4580 Views
  • 3 replies
  • 4 helpfuls

convert to uppercase on business rule

I have a request to convert certain fields to all uppercase. It looks like the toUppercase() function does not work on a business rule, and it's necessary to use a BR for this since a lot of the field data will come in through bulk imports. Does anyo...

zschneider by • Kilo Expert
  • 5386 Views
  • 5 replies
  • 0 helpfuls

Call Center tracking

I am looking for recommendations as to how call centers handle tracking their calls in ServiceNow. Currently, all calls that are received are documented as an Incident (we don't have the Problem or Change applications implemented yet). In the very ne...

kssnyder by • Kilo Explorer
  • 1364 Views
  • 2 replies
  • 0 helpfuls
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