Hi Ya,
Create the common variables in a variable set and include the variable set on the order guide and all catalog items that can be selected in the order guide. In the variable set you need to create an onload client script with UI Type set to "All" so it runs on both platform and Service Portal. Should look something like this:
function onLoad() {
if (window === null) {
// check if we are in an order guide using the g_service_catalog api for Service Portal and Mobile
var isOrderGuide = g_service_catalog.isOrderGuide();
if (isOrderGuide) {
//call function to hide the fields on the catalog items if this is an order guide.
hideVariables();
}
}
else {
var item = gel("current_item");
var guide = gel("sysparm_guide");
if (item != null && guide != null && item.value != guide.value) {
hideVariables();
}
}
function hideVariables(){
g_form.setDisplay('your_var1',false);
g_form.setMandatory('your_var2',false);
g_form.setDisplay('your_var2',false);
}
}On the order guide tick "Cascade variables" option which will copy the value of the data captured in the order guide down to the Service Catalogue items
That should now hide the variables, when displayed within an order guide. More information can be found about cascading variables at the following link - Cascade an order guide variable
Let me know how you get along.
Brent
P.S. If my suggestion helped then please mark as helpful and/or correct so other community members can benefit from this information.
Hi All,
I am still facing this issue in Service Portal side.
If i am selecting variable at describe needs , it is not visible as the selected value to the catalog items. So, the user is getting confused whether the value is selected or not.
If you can see the below screenshots - I selected New hire at the order guide initial page, but it is not displaying at the items section.
It is visible only at the last catalog item variable section.
Can you please help me onthis, as i am facing this issue since somany days.
Attaching you the script written for Variable set:
