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Hiding Retired/Ceased CI's

Hi,Is it possible to hide any/all CI's that have a Life Cycle Status set to Retired and has an Operational Status of Ceased?If so, can this be done as part of a condition that if the CI has been retired for more than 90days and has a Life Cycle Statu...

Role to Create SCTASKS

Others in operations are needing to create additional subtasks on requests.  I've looked and kind find the correct role to apply to them.   Does anyone know what I'm missing?Scenario: From a RITM, go to the bottom where the tasks are.   With the righ...

Resolved! Calculated Value

Hi, What is the use of calculated value that is present in Dictionary Entry,Please tell me with some script  Thanks in advance    

Vikram Meena by • Giga Contributor
  • 11902 Views
  • 7 replies
  • 8 helpfuls

Resolved! Outbound attachment using REST API POST method from Servicenow to Opesource third Party tools(Redmine): {"status":"404","error":"Not Found"}

Hello, I have an issue when i want to send attachment to a third party tools (Redmine). The third party need in the header the  Content-Type: application/octet-stream I build my json as excpect but i my request body i have this error: **Payload loggi...

imed1 by • Tera Contributor
  • 2916 Views
  • 7 replies
  • 1 helpfuls

Resolved! How to auto-assign INC to on-call agent

Hi,   I am new to On-Call scheduling and would like to automatically assign all received INCs to the available On-Call agent. I have published a 2-shift On-Call schedule and need to have all received INCs automatically assigned to an agent when the O...

Choubachy by • Tera Contributor
  • 2176 Views
  • 3 replies
  • 3 helpfuls

Resolved! Pass Variables to Catalog Task Short Description

Hi All, I need the Task short description to display depending on the "Type of Request" selected. The requirement is to ensure that both the "type of request" selected, the second variable + requestor's name reflect in the "Task short description".  ...

WP2 by • Kilo Guru
  • 3869 Views
  • 12 replies
  • 4 helpfuls

recurring incident

I want to have an incident automatically generate for me on a specific day of every month. Is there a way to create a recurring incident that I can close every month and then it will automatically recreate an incident for me at a specific date?

Resolved! How to get VTB Labels applied to Incident to show on List View

Hi all... I have been reading through forums but cannot seem to find any clear info to help on the following... If I am in the Visual Task Board working thru Incidents and I label some of them as Defects; is there a way to get this applied Label to s...

Eileen by • Kilo Contributor
  • 2364 Views
  • 5 replies
  • 5 helpfuls

Order Guide Not Submitting From Service Portal

We have an order guide that requires checking a "checkbox" variable to determine what catalog item (rule base) needs to kick off. When the variable is checked for one catalog item, we are able to submit however when all options (catalog items) are se...

AP30 by • Tera Expert
  • 1287 Views
  • 1 replies
  • 1 helpfuls

Disable hover color

Hello All, Is there any way we can disable the color "Green" in the image attached when hovered on to the catalog item in the Order Guide on Portal.     Thanks!

kuttti by • Kilo Guru
  • 1938 Views
  • 5 replies
  • 2 helpfuls

Expedited changes

As per ITSM, there are some changes that needs to be implemented faster due to compliance/ legal requirements. These are not emergency changes, as they are not implemented to fix a broken aspect in environment. How does Service now deals with "Expedi...

Rachna Aneja by • Kilo Contributor
  • 8771 Views
  • 8 replies
  • 0 helpfuls
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