Resolved! what is scratch pad?
what is scratch pad, what is its use in business rules , client scripts, ui policies , workflows? what is difference between scratchpad and ajax in clientscripts ?
Forum Posts
Resolved! Move change request state from review back to assess
Hello SN Community, I hope someone will help me with this. I am new to SN but really learning. I need step by step instruction as to how move back a change request state from Review State to Asses state. Becuase the change failed. Is it possible???...
Resolved! How to check assigned to field value is not null in client script.
Hi All, Please suggest How to check assigned to field value is not null in client script. Thanks&Regards,
How to pass a sys_id or any other parameter to transform map?
Hello,I have two tables that they are classical master-detail tables. These are invoice tables that details table rows hold the detail information for the invoice items.I have import set, data source and transform map that I import data to details ta...
Resolved! How to remove Author from Kb Articles in system and from Service Portal?
Hello I need to remove Author name and Image from KB Articles in the system and from Service Portal? I have viewed other community topics regarding this issue: -commented lines in kb_view UI Page did not help Can anyone have idea about this? Regards...
attach original email to incident
Is it possible to attach the original email that auto-generated an incident to that incident? What we see is that the body of the email is moved to the incident description, and any attachments in the email get attached to the incident. What I'd li...
Standard Change Template Issue- In change request values change summary and detailed description is read only . How to make it editable? I have tried in every possible way.
For admin it is Working Fine. But with Change manager role someone is not able to change that specific two fields as below-
gr.get() and gr.addQuery()
What is the use of gr.get() and gr.addQuery() ?
Make assignment group and assigned to fields editable only to admin and incident manager.
Hi everyone, I want to Make assignment group and assigned to fields editable only to admin and incident manager. For others these fields should be readonly I have written onload client script function onLoad(){if(!g_user.hasRoleExactly('admin') || !...
Resolved! how to Call UI action in client script
Hi, I have to hide a Ui action on the change form on change of the configuration item. How do I refer to the UI action in the on change client script of the configuration item field.Please help me out Thanks, Shruthi.
Change reply to address on reply , reply to & forward button.
Hi All, I have a requirement where i need to change from email address on reply , reply to & forward button on activity stream, Can somebody let me know. On click of reply , I want to change from email address
How can we allow end users to access question_choice records?
We are trying to use variable with type list collector and reference it to the question_choice table so we can manually define the choices of the variable without having to create a custom table (which is overkill for a few custom choices we need). ...
Resolved! Restrict ITIL User from Change a User's Profile
When a ITIL user view's Open Incidents they see a Caller Field. If they click the name in the Caller Field they are taken to that User's Profile and are able to edit information on that, this creates a Security Issue for use.This also occurs when in ...
Resolved! Failing widget: 'Standard Ticket Conversations'
Hello, I have scoped application in which have one record producer which creates Request from portal. While submiting the request we are getting some errors as below screenshot. Please anyone can help. Thank you!
Resolved! How to calculate the sum of the value in MRVS (multi row variable set)
Hi, Coming across using the MRVS and wish to calculate the total amount for the number of books as shown in the pic. Appreciate if anyone can enlighten me. I did do a checkup from this post but can't really get the idea.
