Since much of our environment is outsourced, we actually get service restoration times reported back to us by vendors hours after service is actually restored. Especially where the service was in a country where it was off hours for the local offic...
Hello, I have created two new UI actions. One should create new button "Save" on incident table, save current record and stay on current record after click on save button. It should replace Update button which redirects to previous page. Problem is t...
We use Yammer already for our enterprise social communoty and have it embedded as a webpart in sharepoint - is there a similar capability in snow? Idealy to display all activity related to a ecrtain #hashtag or from a specific group? Thanks for any...
HiI am looking for setting up password reset of Oracle Database local user from ServiceNow.Please let me know the prerequisites to set up the integration between ServiceNow and Oracle Database.I am using Jakarta ServiceNow version.ThanksRajan
Custom Priority lookup rules for Problem Table on Istanbul did not work despite multiple attempts .I want to set Priority level similar to how Incident Table data look up rule is setThe OOB in Jakarta has the set below.I don't understand how Choice f...
Hello experts,I'm a little confused about bundling.I have hardware models setup. If I create a bundle (model category set as bundle), add items to it (ie Surface Pro and a consumable) and publish the bundle, should it not add both items to the cart i...
Hi, what is gsft submit() function and it's purpose?? Regards,Abhijeet Bangera www.dxsherpa.com
What should I write in background script to close all incidents or delete all incidents
Hi Everyone, I'm in a change record, using a quick message email template which has multiple variables defined within the body of the message in order to draw data straight out of the populated change record (ie: ${short_description}, ${start_date}, ...
The company I work for is looking to improve how Known Errors are created and tracked out of Problems (version is Jakarta) and I am looking to for how to properly set this up. Right now they are using a Problem category called Known Error however onc...
I've recently enabled the audit history on a table and have been pulling reports. What I'm not understanding is that I have multiple records that are not showing in an appropriate time frame. For example, an incident was closed on 4/15/15 but the...
setting active field to false using script action
Hello, I have a list field on the form much like a watch list. As I add values to the list field and saves the form a new record should be created, this record contains reference to current record and a reference to added value. I've created a new ta...
Dictionary attribute uses
I have an UI button(which gets executed on client) on Change form which moves the changes to Asses state based on certain validations. Now I have a requirement to make some additional validations before the change is moved to Asses state. For this I ...