Hello, Looking for some help. On the incident management screen, we have included a related list which extends to the task table (Time Worked). This would allow the ITIL users to put in time for any activity they are performing on the ticket to bette...
Good afternoon! I have a few workflows with a large number of catalog tasks (15+) that get created when an item is requested. What is the best way to have the RITM auto close when ALL tasks are closed complete? To this point i've added stages and a ...
So, I came to find out that the Flow Designer has Flow Variables in it (thanks, @Mike Reading, for the help in a previous post on this !)...and that's awesome! However, I can't get them to work like I'm expecting them to. Admittedly, I'm new to the...
What are the interview questions on CMDB?
This is two part question 1. Scenario On Service Portal, end user request somethingEnd user adds a (additional) Comment to the RequestOOB this information ends nowhere. The additional field is not shown on the the Request form. No one is notified. Th...
suppose We have 4 checkbox variable in catalog form. name of checkbox variable is A,B,C & D. AND checkbox A will always ticked. Make attachment mandatory only in another check box next to "A" is ticked(B or C or D anyone or ALL)Thank you!
Hello, I am configuring Agent Workspace. I'd like the agents to receive a notification when an incident is assigned to them. I have set up the Notification and Notification content, but despite that, and making sure the notifications are turned on in...
Hi All, Kindly Suggest me solution to copy attahments. from Problem--> Incident on Problem form we have one Check-box which names call it as "Copy Attachments " , it will be visible only when State | Root cause analysis . if we make TRUE that check b...
Hi guys - we've hit a weird issue:In Dev we have a working instance of Connect Chat. It had previously been migrated to test, but we decided to roll back use of the module until we were were comfortable with the functionality. WE had basically ...
Hi, I have a scenario where from inbound action to notification I need to pass 3 parameters. email.subject email.origemail sender's name When I write it like below. It's not working. How can I pass this. Any help will be highly appreciated! gs.eventQ...
I'm having a hard time with what I expected to be a straightforward filter: the request is to list only those Incidents that have been last updated by a user who is not a member of the incident's assignment group. The first part is easy: Updated by |...
Hello, our customer is trying to start using Agent Workspace for Incident Management. Currently, the Priority of incident is being calculated via Client-script, so anytime the urgency/priority changes, its updated on the form in real time. This howe...
How can I hide fields based on role? For example, I have a support team for which I don't want to show all the fields but managers can able to see all the fields. please help me out
Hi, I have configured a autoreply to send when the user replies to closed/resolved incident. I have followed these steps. Created a Inbound email action. And calling a event inside inbound email action then create notification to send the email to us...
Hi All, I ran a scheduled job, for problem task due date after 2 days. I have called the event in the notification. I have checked the event logs and emails it was sent. Problem task able to see in the emails. But my problem here is That email is n...
