I am evaluating what it takes to enable SSO on our instances with our corporate identity provider. We have a bunch of external integrations via SOAP for things like alert forwarding into ServiceNow and service desk integrations. Our SOAP web servi...
if will give current .update in before business rule , what will be happen?
Hi, How to trigger email notifications by using ATF. can you please help me how to do it if you share the solution with Screenshots that will helpful for me
Is there a way to dynamically change the Outgoing mail display name? There is only one choice in the System Email Properties. We are an MSP and I would like to dynamically change this for a company/domain.
Hi I am looking for the difference between getTableName() and sys_class_name any approach with practical implementation is appreciated. Thanks in Advance Amey
Good Afternoon! We are not Discovering our F5-Big IP Load Balancers. I need to add/track the virtual IPs configured on the F5 (by dns name & IP) and I am not sure how to do that. I checked the related lists and nothing seems to fit. I read the Se...
Is there a way to create dependency of question with multiple questions in survey in servicenow ? I have a question and based on it I need to relate 5-6 other questions. Regards Arpit
I'm working with a client who is using the Interaction table as a landing page to field emails and phone calls. From the interaction ticket, we have a select box which asks what ticket type the agent wish to raise. They can select interaction, incide...
I created a new catalog item named "Student Loaner Program", that contains a dozen custom fields. I have an Excel spreadsheet with about 700 rows that I need to import into ServiceNow, resulting in 700 newly inserted records of the Student Loaner Pro...
Hi Community, I have created new holiday schedule entries for existing schedules. I need help in moving schedule entries from one instance to another. I see 'Add to Update set ' related link in the schedule entries form Can I use that to manually add...
Hello All,Im trying to complete the ITSM (Madrid) Simulator but now I am not sure if the simulator has some issues or I don't know what are the best practices.One of the task is creating a Problem from an Incident. The instructions are the following:...
Hi guys,I'm trying to create problem ticket through P1 INC generation. i want to achieve this by using business rule. Please advise how can i achieve this, response in beginning to end is much appreciated.ThanksPrabhat
Hello community, I want to add a declarative action as field decorator in the agent worspace. This works so far. I want to add an icon, but I don't know which icons are available. Only the following icons are known to me. https://<service-now-nstance...
Hi All, I have a variable of reference field type with simple condition in it. I need to sort the results by a column in descending order. I used variable attributes section where ref_ac_order_by=columnname. This is doing ascending order sorting. How...
Hi, I am trying to populate sub category list in agent workspace incident creation. On selecting the category the sub-category L1 list doesn't populate. This is the client script: function onLoad() { //alert ("CS running now"); //Type appropriat...
