Hello, I have an order guide that requires approval, which will be done in the sc_request workflow. Depending on what the user chooses, there could up to 3 RITMs that come out of this order guide. Each RITM has its own workflow. The problem i am ha...
My catalog workflow has a manager approval, now I want to move it to the request level instead of request item level. So if a user has multiple request items in one request, the manager just receives one approval email. Any idea of how to implement t...
Hi I have had a query to day from one of my customers. They use Service-now to log all incidents and Requests but wanted to look for an old Ticket they had raised which had been closed, is their a way end users can view old closed tickets of their ow...
Hello,We currently have a very basic "Create a New Incident" record producer in our Service Catalog which asks for the user name of the individual, the category of the incident, and a description. The submitter is able to enter their user name or the...
There is a variable on a caltalog item named "IP" which is a reference field....I am stucked at client script...can anyone please help me... Script Include var Firewall_IP = Class.create(); Firewall_IP.prototype = Object.extendsObject(AbstractAjaxPro...
Hi All, what is the use of gs.include(); i got to know it is used to call a sript include , but to call a script include we can use new scriptincludename().functionname() rite ? may i know the exact use case ? for example i have the below script incl...
Can anyone please tell the plugin used for connect chat & support. From docs https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/use/collaboration/task/t_ActivateConnectSupport.html got this. But they are not getting installed. Is th...
Hi, I am new to ServiceNow. I am currently facing a problem in Walk-Up experience. I am unable to schedule an appointment in Walk-Up experience. After selecting an date, it shows error. My appointment booking configuration task table is Work Order...
Hi All,We have 2 fields OOB in ServiceNow "incident state" and "state" . Can someone please explain me why these two are provided in Servicenow. Is their any difference between these two fields( State -> Task table , Incident state -> incident tabl...
Has anyone pushed servicenow shortcut icons to people's desktops? My teammate was able to push a shortcut icon to desktop with url link to our servicenow, but it defaulted to the web browser icon image. How do we get it to default to a ServiceNow ima...
We're just getting into Problem Management in Jakarta and the person leading this has requested we provide the ability to link a problem to multiple Change Requests. In fact, multiple CRs to a single Problem Task. His take is that a Task could re...
Hi All, I have a requirement where I have a "country" field reference to "core_country" and when a country is selected here I have to populate the list collector having "catalog item" to be categorised based on "country" field selected. i.e I need to...
Hello, I am trying to put g_form.hideAllFieldMsgs in use but am failing. Kindly help. g_form.addInfoMessage(g_form.getOption('state', '1').text); g_form.hideAllFieldMsgs(); I am still seeing 'New' message on top. Regards
HI All, I need to create a Business rule that would check if opened by is member of Service Desk then set field values of assigned to, to the user who opened the ticket and assignment group to Service Desk.
In my flow designer, I created a workflow where when a catalog item [sc_cat_item] is requested, an approver is assigned to RITM and a task [sc_task] is created. But, Service Catalog Trigger does not work in Flow Designer. When I checked Process Autom...
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