Requested Items and My Approval Tasks List View to show Catalog Variable fields

[kunalmittal]

We have got a requirement where the users would like to see the catalog variables in the list view of Requested items and also in the list view of My Approvals. 

Any guidance/ suggestions on how this could be achieved? 

[Ankur Bawiskar · Accepted solution]

@kunalmittal 

not possible OOB

you can query on variables from RITM list view but cannot add them on the list view of RITM or Catalog Task

here is 1 workaround for you. I haven't tested it

1)Create a new view for RITM table and save it

2)Navigate to sys_ui_list_list.do and open a record for the view you have created

3)In the List Elements related list created a new record and set Element field to something like variables.fdd0eccc4fae62001fa791311310c7c7 (valiables.sys_id_of_the_variable in item_option_new table)

Reference: How to populate the SR Variables in the RITM List View?

Regards
Ankur

[Vrushali6]

Hi @Ankur Bawiskar is it possible to add approval from like,(ex whether it is from Assignment or CAB Approval) to list view of user >My Approval list view

[kunalmittal]

Thanks. That does work. Noticed that non itil users still could not view the variables. I had to make some changes to the ACL to get that to work. 

Appreciate your help. 

[Ankur Bawiskar]

Glad to help.