Passing a value via URL into a record producer

[Jeff Krueger1]

I am trying to populate the description variable on a record collector form from an external URL.   I am able to do so on a new Call form with the following URL:

https://<instancename>.service-now.com/nav_to.do?uri=new_call.do?sys_id=-1%26sysparm_query=description=this+is+the+description

which results in:

however, I'm unable to successfully pass it to a record collector for the New_Call table to the description variable.   What am I missing?   Can this be accomplished the same way with a sysparm_query?   Any help would be much appreciated, thanks!

[SanjivMeher]

Try %2520

[SanjivMeher · Accepted solution]

Or try below keeping the + sign

g_form.setValue('description',parm[1].toString().replace(new RegExp("\\+","g"),' '));

[Jeff Krueger1]

Many thanks!  

[kristenankeny]

You might try something like: sysparm_processing_hint=setfield:request.parent instead.

[Jim Coyne]

That's going to be a bit different because they are service catalog variables you are looking to populate, but totally doable.   Check out this article - https://www.servicenowguru.com/scripting/client-scripts-scripting/parse-url-parameters-client-script...

Setup an onLoad Catalog Client script, include the function from the article in it and then you can call it to populate the variables that you need.