Password Reset Security Question Properties

[Josh Terrell]

We are implementing our password reset module but running into an issue when setting the Security Question Properties. We have set the Number of security questions required at enrollment to a number other than 3 but it still only ever gives three as an option when enrolling. We have also changed the number required during password reset and this has no effect users are only given the option to choose 3 questions during enrollment and shown 3 at reset. We have verified our changes are showing up in password_reset.aq.num_enroll and num_reset. Is there another location to edit these or is this an error in our instance?

[Dr Atul G- LNG · Accepted solution]

Hi @Josh Terrell 

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/login/reference/pas...

[Josh Terrell]

Thank you for your response, unfortunately we have altered these properties to numbers other than 3 but for some reason our users are still only presented with 3 options for both enroll and reset. For example the default value is 5 for num_enroll however, our users are only asked to fill out 3 questions when enrolling. 

[Dr Atul G- LNG]

Very wired solution 

try cache.do

clear broswer history

logout n login and test

(may in  another browsers  too)

else log a Now Support case.

[Josh Terrell]

Thank you again for your help! We found the issue and was error on our part. We missed the information where Password Reset > Verifications overrides the global parameters, shown in the link you provide. Once we adjusted the QA Verifications settings to match our global we are now getting the expected number of enrollment questions and reset question options.