Pasting images to the additional comments field

Eduardo Robalin
Tera Contributor

‎01-27-2022 02:29 PM

Hi! 

My company is moving away from JIRA and implementing ServiceNow. A feature we used widely in JIRA was our ability to copy and paste images into the JIRA comments fields, which in part went out to the end-user in the form of an email along with any additional information we provided. In ServiceNow seem we can only enter text in the additional comments field, since it is a journal. I updated the type from Journal to HTML, which gives me the expected behavior, but thinks work wonky! I searched and came about some articles dating back several years ago. Does anyone have a good suggestion on how to achieve this functionality in ServiceNow. Thank you! 

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Allen Andreas
Administrator
Administrator

‎01-27-2022 02:36 PM

Hi,

The posts that you've seen when searching for this and the tactic of changing the field to HTML would be what is common today.

Out of box, it's not supported to do that. Anything else is a customization and you'd find that in those various threads.

See also: https://community.servicenow.com/community?id=community_question&sys_id=8a9ff9331b1360100b8a9979b04b...

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Allen Andreas
Administrator
Administrator
In response to Allen Andreas

‎01-28-2022 06:24 AM

Hi,

Thanks for marking my reply as Helpful.

If it also ends up guiding you Correctly, please also mark it as Correct.

Thanks and take care! 🙂


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