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Resolved! ACL Assessment question

Newbie question: I am relatively new to ServiceNow and received the bulletin on Enabling Report View ACLs. I am working through the assessment steps in my dev instance, but have run into a wall... I have installed the 'ACL Assessment for Reports' app...

SteveD3 by Giga Expert
  • 892 Views
  • 4 replies
  • 1 helpfuls

Resolved! Approval Notification Target

Hi Experts,   I got stuck in a weird issue, Not sure how can i resolve this or what i did wrong. Please help me with the query mentioned below.   i have one event registry record: Name:  x_test_approval_event Table: sysapproval_approver   I have one ...

Resolved! ${URI_REF} not showing Story number.

Hey Developers,   I have used ${URI_REF} opposite to Number. Instead of showing STRY number it's showing short description of the story. I have been using ${URI_REF} & it worked as expected. Not sure what wrong here. Please suggest.

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Naveen87 by Tera Guru
  • 920 Views
  • 5 replies
  • 4 helpfuls

change the view of the form automatically

We have a knowledge base(public) and the articles created under it have a different view(public) . a new module is created under knowledge menu to track/view /create knowledge articles of the KB and view rule is also created for it so that when the u...

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A Rahul by Tera Expert
  • 1576 Views
  • 6 replies
  • 0 helpfuls

Business Elapsed time showing "0"

Hello I have a bug on my SLA reports created with Performance Analytics.In my reports, the business elapsed time displays "0" in the list (screenshot 1). When I check the ticket, I can see that the SLA has been triggered and has calculated the busine...

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Aziz by Mega Expert
  • 533 Views
  • 1 replies
  • 0 helpfuls

Unable to add the filters on the Dashboards

I have created report for the Group members table (sys_user_grmember) with the active users & groups. Added the report to the dashboard but the requirement here is to add the below filter on the same dashboard through which we can filter with group b...

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Priyanka84 by Tera Contributor
  • 692 Views
  • 2 replies
  • 0 helpfuls

Resolved! Set password policy for local accounts

Hi, I have to set password reset policy for users having "AD user id" is empty and users who having "Admin" or "Security Admin" roles.  "Ad user id" is field in user record.  For archiving this, I have written scheduled job, Below the script. Script:...

prasad8 by Giga Expert
  • 1019 Views
  • 4 replies
  • 0 helpfuls

Resolved! Cannot able to access walk up portal

Hi,I have installed Walk up experience plugin in my personal developer instance. impersonated as Walkup test user, got "authorization error". Then Searched in community and understood that the user should have only one role (sn_walkup.walkup_login) s...

Arul5 by Tera Contributor
  • 1270 Views
  • 2 replies
  • 2 helpfuls

Resolved! Yearly Reminder of Reviewed Knowledge article

Hello Everyone. I was given a task , having issues figuring it out. 1.As a knowledge manager/owner/author , i must receive a yearly reminder email to review the article from the day it was published .If article requires update send a weekly reminder ...

Linda Eju by Tera Contributor
  • 1472 Views
  • 4 replies
  • 1 helpfuls

How to create a change from case table which is in scoped application and linking that change to change request field on a Case table ??

I want to create normal change and standard change from the Case table which is in the customer service application. I want the same user experience as how change is behaving on the incident form. So I have modified the out of the box  change Ui acti...

Praneeth8 by Tera Contributor
  • 1112 Views
  • 1 replies
  • 0 helpfuls

Resolved! Use data sources instead of tables.

Hi, Can you please explain this in simple terms? DEVELOPER TIP: Use data sources instead of tables. If a data set changes, developers only need to modify the data source not all reports using the data source. Regards Suman P.