Forum Posts
Report on database view showing value as sys_ids in the report.
Hello Everyone, Hope all are doing good. My question is related to database views I have a customer requirement to report on RITM variable responses of a "Line of Service" variable on four different items. These variables are all "Line of Service" bu...
Resolved! How to add three column in a catalog item
How to add three column in the servicenow catalog form.
Resolved! Require an incident for emergency change
If someone is creating an emergency change we want to require at least one incident is added to the Incidents pending change related list. I am think this would be a business rule but I am not sure how to reference the related list.
Resolved! Agent Workspace - OOTB Email Client - How to delete a saved draft?
Can you please explain me how to add Delete button on OOTB Client Email in Agent Workspace? I know you can go on Classic in the table and delete them but would be very nice and logic that agents can delete their drafts on AW Side. Check attached scre...
Resolved! "Temporary Password" automatically expires after 72 hours
Hello, had a question that im stuck on for the temporary password to automatically expire after 72 hours after the new user has been sent their passwords to log in & would have to request a new one since it expired if its after 72 hours. I tried goin...
Configure TLS/SSL for email
Hi, I have a requirement, As a System Administrator, I need to configure TLS/SSL for email connections to increase email security on the platform. Kindly help. Regards Suman P.
How to call scripted rest api in workflow
Hi, I created scripted rest api and provided endpoint to 3rd party.. how can I call scripted rest api in workflow. Once the response is success then only workflow process further
how to Find all active incidents where the category is software or hardware in Glide Record?
how to Find all active incidents where the category is software or hardware in Glide Record?
Resolved! How to add Resolution Notes on the Incident Form
In my personal development instance there is a tab for Resolution Information. Using the Form Design tool, I have been able to add this tab back and all the fields but the Resolution Notes field. It shows it is the "close_notes" field from the task...
Multiple service portals or 1 service portal with multiple service catalogs?
Hi, I am in the process of creating 4 additional service catalogs, 1 for each department. We already have a service portal for IT. My idea is to have 1 portal, then a page for each catalog, IT, Finance, Accounting, etc. Is this the best design? Would...
getting Bad Request (400) when attempting to save a service in service builder
getting Bad Request (400) when attempting to save a service in service builder. We just have SB not the full DPM.
Work Notes mandatory when problem goes to closed state when we click re- analyze UI action?
When we click on re-analyze UI action, when problem goes to closed state, work notes should be mandatory.
Resolved! Transform script not working properly.
I have a field from which I am trying to push a value to target table but it is not working see screenshot.
Resolved! Create a record in a table using flow designer which should take input from the request?
Hi Experts, I am trying to create a entry in table which should take inputs from request i submitted. I have used trigger as service catalog and created below flow. Here record is not inserting. Please help me.
| User | Count |
|---|---|
| 37 | |
| 22 | |
| 20 | |
| 12 | |
| 9 |
