My organisation want to set priorities for users logging incidents based on VIP flags all from the service portal. This is our current form for creating incidents: Now is it possible in the back end to say set a default priority to 2 for VIP user...
Hi Team, A user had requested me to update one comment in one of the incident. I have modified the work notes from below 2 tables sys_journal_field sys_audit After doing the modification, work notes are still showing the old comments for her but whe...
I've got a need to check and make sure that a file attachment contains a certain name for Standard changes when the change moves to the scheduled state. So when the standard change moves to Scheduled, the script needs to check and make sure that the...
Hi. In the context of my apprenticeship, I have been given the task to create a Service Portal for a fictive company with notably an IT Kiosk to propose a resolution of frequent problems to end-users. I thought to integrate Walk Up Experience in Serv...
Hi, I am getting the output as array of objects as below on the Script Include. var arrStore:[{"iteration":1,"fromDateVal":"2022-04-25","toDateVal":"2022-04-25"},{"iteration":2,"fromDateVal":"2022-04-26","toDateVal":"2022-04-26"},{"iteration":3,"from...
Hi Team, When the incident is created the assignment group field is empty but in the xml the value is present. How its happening please help me to troubleshoot it. Thanks, Preethi G
Hello, I have a requirement to show all configuration items associated with the service Reference: CMDB_CI_Service table to show all configuration items associated with the service "SAP Enterprise Services"; Thanks in Advance
Hello all, Please pardon me if I do not properly articulate my requirements but I am willing to provide answer or additional contexts to what I need. My requirements is to build a PA dashboard to show: 1. Total # of Open Access Tasks 2. Open Access T...
Hi, I have a select box variable on the catalog and referring it to the custom table but i don't see the field value from the table values into the drop down field. Variable: Table: I need the below field value - Label on the select box field as th...
What to pass as an Input from the script to the subflow input mentioned below ?I have tried sending sysid as well as GlideObject but this doesn't work
Hello Experts I am trying to export a list a list of records as PDF but wanted to include the related list for these records as well. I followed Marks' article but for some reason it is not allowing me to save the record as it shows a syntax error. ...
Hi all How to change font style to Calibri Light here below screen shot I can't found in dropdown list
Hi there, I have some variables. I want to make them visible & editable in one task and Visble and read-only in the other tasks.
I want to run background scripts to update resolved date to current date and time var gr = new GlideRecord('sn_customerservice_case'); gr.addQuery("sys_id","3751d2e11be113d9c4bcb7d"); gs.print(gr.getRowCount()); gr.query(); while(gr.next()) { gr.s...
Need to add a field "onhold duration" to the incident form, this field should capture all the durations when the incident kept on hold. Please suggest how to proceed with this requirement.
