Pasting screenshots into requests or incidents

[jpitts]

Is it possible to take a screenshot of a users PC and paste it straight into the incident you are currently working on so it can be escalated with detail and efficiency? Or, does it require the first level technician to take the screenshot, save it on their PC locally then attach the screenshot as an attachment to the incident? Just looking for ways to reduce clicks and wasted processes.

thanks

[JordanLind]

Using Chrome or Firefox, you can drag and drop the saved imaged from your computer to the record.   The file will be uploaded automatically.   This does save a few steps.

I also just tried this on IE, no luck.

[bck]

Does this require special settings in Chrome? I just tried it out could not get it to work.

[JordanLind]

Hi Birgitte,

It should not require any special settings.   When I drag a file onto the incident form view, Chrome displays a +Copy tag.  

[justin_drysdale]

Accessing Clipboard Images with Javascript | a Hint of Creative

[Fernando Dunn]

The only way to mimic pasting an image like you would into a word processor is to use a browser such as Firefox which will paste the image as a data URI (see Data URI scheme - Wikipedia, the free encyclopedia). This works in the knowledge base's Text (HTML) field so I would assume if you changed an incident field to HTML, you could do the same thing. The problem is that it would paste the ASCII string of the image which will easily be thousands of characters long which obviously significantly increases the size of a field. For example, a small screenshot of an error dialog was 19,200+ characters for me.