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04-20-2018 06:01 AM
When using the Knowledge Management Advanced Plugin in Kingston articles are published in the Service Portal with an unique URL for each new version pubished. The /sp?id=kb_article&sys_id=<sys_id> changes accordingly.
My question is: How can I for one article, let's say Article A, link to another, Article B, without having to update the URL in Article A each time Article B gets updated to a new version?
I am aware that this can be done in the "admin-portal" using "sysparm_article=<kb_numer>", but this does not work in the Service Portal
Solved! Go to Solution.
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04-23-2018 06:52 AM
That I don't know, but you always have the option of creating a custom widget to do what ever you want. 🙂
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08-04-2020 04:46 AM
Yes, If you need to make a change, clone the widget and make changes in the cloned one, and then pin the modified widget instead of the original one.
True, cloed widgets are custom and doesn not benefit from upgrades. The decision is whether you need this functionality there, or you want, whatever changes come to the widget in future releases.
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02-26-2021 07:22 AM
If anyone has this same requirement, please vote on this idea on the ServiceNow Idea Portal so we can make this a part of the out of the box configuration of ServiceNow.
