We have built one catalog item, and for that catalog item we have created the custom notification, when ever the RITM gets closed, the closure email will trigger to opened by and Requested for. Here the duplicate emails are triggered from sc_request ...
Hello folks, I have requirement to remove(disable) MFA for a single user account. any possible ways to achieve this. I have tried with making MFA column false on sys_user table with no use. Thanks in Advance.
We use to use to generate RITM from a catalog item. however I have been asked to generate Demands from the catalog item now. I am trying to understand the advantages of Demand management.
Hi All,Have added a step to capture the hostname for JBOSS server. When ran discovery in logs it got updated fine but not setting the value on form. Please help me with this.
Hi All,I have a field on the incident record that I want to make mandatory on form submitting.I created a client script (onSubmit):function onSubmit(){g_form.setMandatory('field_name', true);}when I'm submitting it's turning to mandatory but after a ...
Hi All, Before submission of the catalog form through service portal i want to check the record is new in an onchange catalog client script , i used the function g_form.isNewRecord() but its not working as expected. Is there any other way to check if...
Can anyone please guide a way to create a report in Service-Now which would show SCTASK in the last 6 months having no KB article attached? Thanks!
Hi All, Requirement : I have created a new table called "GBS case" which is extending from Task Table. Post the creating of table, 4 ACLs are created by default. Three Categories of people use this table1. Requesters(Here - Person A should not be abl...
Hi All, The below script is working as expected but I need help to modify and remove the weekend from the calculation.The below advance script is on the calculated tab of field "Aging". The integer type field 'aging' is on scoped application. (funct...
Hi All, How can we exclude Weekends from Business duration Calculation? I'm getting 0 seconds as calculated Business Duration. Can someone please help me to correct the below code. Below is my code for reference. function setClosureFields() { curren...
Hi, How to Calculate business days duration between 2 date fields
Hi, I'm not able to remove the predefined filter "active = true" on the ui page where you add incidents to a problem record. I doesn't seem to be an ACL-thing, because I can add closed Incidents to a problem record using the Edit button on the same r...
I'm trying to replace a comma for a dot in a currency field but I'm failing with the scriptThis is the scriptfunction onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } var...
We want to check csv column headers before loading into import set. We are loading file from RITM to data source and from data source we are loading the file. For excel using parser and header column we can get details of header. But for CSV there is...
I am setting up a scheduled email report for incident, where type I select excel, but Export stopped due to excessive size. Use CSV for a complete export. But when I use CSV type no report it is sending. Can anyone please help to identify the issue p...
