we have implemented virtual agent for itsm and we are planning to do it for hr onboarding can we have different branding for two personas? currently we have one branding for bot when i click on virtual agent its redirecting to same branding?
Hi, I need to show an alert when attachment is not added while submitting the request. I am using On Submit client script. var cat_id = g_form.getValue('sysparm_item_guid'); alert(cat_id); var gr = new GlideRecord("sys_attachment"); gr.a...
Hi, I am using below script for Incident rest Api in the business rule. The script is working but I need to set the url dynamically as we have so many Servicenow client instances where we need to create a incident. Please anyone help me how I can s...
Hello, I have a demand where user wants to extend the SLA from 24 hours to 48 hours for a particular group. Can someone please help me with all the steps how can I change the SLA time from 24 hours to 48 hours ? User has provided only Group name for ...
What is "Handling Duration" for interactions record. The information is not showing from the Interactions table. How do I fix this? Thanks.
I'm trying to use the Classification PI model to predict the Assignment Group for a Request Item using data stored in a catalog variable. When i get to Step 3 (select the input data that is helpful to predict the output field) There's no option to se...
Thanks in advance for taking time to read and respond to my question. I created a workflow with 2 tasks, after 1st task an email should go out to the user in the Requested for field on RITM with a link to a kb article , so I used a notification activ...
Hi all, Hopefully a quick one! Is it possible to edit the help text in an assessment variable, as in make text bold or underlined? Thanks as always Richard
Hi All, This error message occurs in one of my instance. does any one knows how to fix it? "Syntax Error or Access Rule Violation detected by database ((con=2715) Unknown column 'sys_metadata0.sys_mod_count' in 'field list'")" Thank you in advance...
Hello, I need to add an interactive filter in homepage dashboard, where user can select multiple assignment groups (only he's part of), assigned to (based on selected assignment group) for viewing the reports in dashboard. Something similar to below ...
When a user whose session has timed out tries to open any page, they sometimes get the following message in the form of an alert: "Your session has expired. Click OK to log in again." This does not happen every time. Sometimes authentication happens ...
Hello Everyone, Thank you in advance for the help. I have the scenario for mapping 2 fields from the record producer variable to another table in the backend. I have used this script in record producer scripting part - new sn_hr_core.script().funcna...
Hi Guru I am doing this simulation in instance. I created a new incident ticket and just wanna see the logic behind 1.) When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field This make sense to me Work No...
for 'Create Catalog Task' action in my flow, I have scripted the Assignment Group as one that has a name that starts with 'CLD - Saas' and contains the name of the product variable: var ag = fd_data.trigger.current.assignment_group; var product = fd...
Hi Team/ @Ankur Bawiskar / @Sandeep Dutta , This is regarding the "My Request" widget on service portal. As of now , OOB we can see REQ. RITMs & INC under "My Request" if we submitted any catalog through service portal. I wanted to add some custom ta...
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