When someone adds and attachment in the VA after connecting to a Live Agent, those attachments are not being added to the Interaction record. How are attachment to be moved over to the associated record(s) systematically?FYI, we were able to create a...
I am getting confused between catalog item and it's types.There are some terms associated with service catalog that are really hard to differentiate.I need answers for the following questions:1) Are Catalog Items and Service Requests the same thing? ...
Hello TeamI have requirement on catalog item to show error message on multiple choice variable based on other variable.When I select the "call meeting check box" and select the "select" choice in the multiple choice error has to display on multiple c...
We've just begun to evaluate ServiceNow as of today, and I have setup a developer instance to help us look at functionality. We currently use BMC Remedy ITSM. One of the capabilities that Remedy has that I am having trouble finding a similar way of a...
Can please someone help me how can we hide a specific catalog item from popular items widget in SanDiego release?As I have seen in SanDiego, the widget has been changed so much from the previous release, as my code is working fine in previous release...
There is a requirement by the user to send the scheduled reports as email notifications. The condition is the report should not be as an attachment, it should be a real time report in the email body, of half donut type. Any idea how to achieve this?
Hi Team, I have Integrated Teams with ServiceNow and Able to chat with Live Agent, When trying to have a call using the /teams_call command/Action getting an error stating below. Service user details are not valid/not setup properly. Please verify ...
Hi,Can someone explain the differences of the 'business_stc' vs 'calendar_stc' on the Incident table?An API response is returning the following:"business_stc": "115200","calendar_stc": "380400",Thanks in advance.
what are the difference between all versions of service Now
Hi all,We implemented the dialog pop window in incident form for one UI action it is not working in Agent Workspacewhat i noticed is GlideDialogWindow won't work in Agent Workspace what is the alternated method for this to show the dialog pop window ...
1. Create email script - sys_script_email_list.do in this table2. Provide the Name of the email script3. For example DL is required for Incident Table Notifications, In the Script write the code like below: (function runMailScript( /* GlideRecord */ ...
I have gone through many such articles stating the exact difference between the both functions , but hardly able to get the proper difference , please share some good idea which could clarify the concerns. Regards. Shikha
As you see on Screenshot on all our "NPS" on Incident they get this Notifiication saying "This survey is in regards to INCxxxx" I want that deactivated on my surveys.How do I do that ?Thanx in advance
Hi All, User whoever having a role ( uis_srvacc_exception_admin ) they only can able to edit field ( SrvAcc Exc Details ) even Admin role user also shoud not able to editible, for that we have field level write ACL to edit the field and below is the ...
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