I have enabled the property 'change.conflict.refresh.scheduled' to detect conflict only when schedule job is run . But when the schedule job is executed then only the 'Conflict' Tab section gets updated with the list of conflicting CIs, but Conflict...
Hi Community, How to make end date auto populate to a year after based on start date? For example, when I select 19-May-2022 in start date, the end date should auto populate to 19-May-2023. How can I achieve this ? Kindly, please help. Start and End...
Hi Everyone, i need to know employee_number from current user's using glidesystem to insert into default value. Thanks
Can someone please explain step by step how to add button to the portal widgets. I need to add third button called Put-on hold. in addition to these two buttons.
Hi, when all child tickets are closed then the parent ticket should be closed automatically Thanks Akhil
I have a workflow that I need a Variable field filled in IF a selection is made - the script I have written isn't doing anything. I have also tried current.variables.account_new_ifsopstitle = account_new_ifsopstitlenovacura;(account_new_ifsopstitlen...
Hi everyone, good day I have been trying to do some automated test with ATF tool In one scenario before fill all the field I need to click the Submit button I try with Click component (Custom UI) but in the dropdown list it's not show me the button ...
Hi, Not able to change the State and not able to Update Additional Comments and Work notes on the Incident Form. State, Assignment Group, Assigned to and Short Description are moved to "read-only" state as soon as the State is moved to "Awaiting Ven...
I want to set the email and manager of the caller. I have written script Include and then called that in my client script but it is giving me the error, "onChange script error: ReferenceError: answer is not defined function () { [native code] }" belo...
Hi All, Been awhile, this one is got me puzzled a bit, the requirement we have a firewall request on the Service Portal where people can choose source, destination, and ports for the request. These values in turn get copied to the SC_Task on fields e...
Hi Team, I have a written a client script to pre fill the text for few fields like the below script when we onload the change form. Onload Client script : var shortdescription = "A short summary of what will be done under this change record :"; var ...
Hi All Same knowledge article showing up twice in the service portal when i look into the know article list i can see two articles with same number one article is creating base version and status is closed and other is one state published without ba...
Import set
Hi Team, I have a requirement to set Cab Date field when planned start is at least 36 hours prior to current week's CAB Date (Wednesday date at 8:00 AM CST) set the "CAB date" (cab_date) field to the current week's CAB date. IF the Planned Start time...
What's the difference between Topics and Categories in the Knowledge Base and is there any recommended best practices?I have people looking to add a number of different topics and it looks to me that Topics are a broader category and Categories can b...