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Resolved! Survey Email Notification

Hello,I have created a survey with the below trigger condition. I would like to send an email notification to the requestor of the request when the trigger condition is met.  Please let me know how that is possible. 

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Resolved! How to configure Agent Workspace for custom application

Hi All, How does the Agent Workspace work with bespoke apps? I have a table under TASK table called iTask for Incidents converted to Tasks, but I get this message:   This form has not been configured for Workspace. To edit the form, select a differen...

mattgr by Kilo Guru
  • 4449 Views
  • 5 replies
  • 9 helpfuls

Contextual Search

I have a requirement to create a contextual search-only filter to Catalog Only instead of Catalog and Knowledge. The search source is selected to output only catalog, but I am getting KB articles too.

nebiata by Tera Expert
  • 628 Views
  • 6 replies
  • 1 helpfuls

Resolved! Unable to fetch value of reference field using glide record in acl

Hi All,I need to display few fields on the RITM only to the members of the approval group of the ritm and to others it should be visibility restricted Fields : work notesSo I have written a field level read ACL on ritm table for the work notes field ...

Renu9 by Tera Contributor
  • 893 Views
  • 4 replies
  • 0 helpfuls

Scheduled job condition check

Hi All Whenever a new entry is created in u_custom_integration table with trigger status as "pending" I need to run a specific script through the OnDemand scheduled job. for achieving this I tried the below condition in the scheduled job but it's not...

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jobin1 by Tera Expert
  • 467 Views
  • 3 replies
  • 2 helpfuls

how to create a real mttr

Hello, is there someone who has been able to solve this problem?I am using the "Incident State Duration" metric to obtain the time that each incident was in "In Progress", this is correct for incidents that passed through this state only once and I h...

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Resolved! Need to update records with record producer

Hi.   I need to update records on assets so it can be used for assigning assets to users.  On the portal certain users need to be able to assign an asset to others so if they look up the asset in hand by a lookup selectbox and then have another looku...

Publish knowledge article on submit

Hi, I want my knowledge article to go through the publish workflow when I press submit, and remove the publish button. My idea was to write a client script that calls a script include, but it's not working. Can anyone help please? I also tried using ...

Set values on a record using business rule

Hi,I have created a business rule to set values on the "assessment instance question" table. I am not able to set the values. I can see the values in the logs. But still i am not able to set those values.Below is my business rule. (function executeRu...

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Hari1 by Mega Sage
  • 892 Views
  • 9 replies
  • 0 helpfuls

Resolved! Change field in a requested item

Hi, I'm trying to change a field in the requested item table from the workflow. Here is my script: var p = new GlideRecord('sc_req_item');p.addQuery('sys_id', current.sys_id);p.query();while(p.next()){p.requested_for = current.variables.name;p.update...