Phone Icon doesn't appear on Agent Workspace

[vaishnavi30]

Hi, Can someone please help me out with the Twilio integration.

We are trying to integrate Twilio using the open frame plugin and it works fine on the backend but the call icon is missing on the agent workspace.

Any help or guidance is appreciated

[Ankur Bawiskar]

Hi,

check this out

Setting up phones in workspace

Regards
Ankur

[vaishnavi30]

Followed the same link it works fine on the backend the issue is with the agent workspace.

[Yousaf]

Hi vaishnavi,

Check this article:

How to show/hide Phone on Left panel in Agent Workspace

Mark Correct or Helpful if it helps.

[vaishnavi30]

Tried this as well but only the icon appears the pop-up box doesn't come up ie, the functionality isn't working it's kind of broken on the agent workspace.