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Issue in Inserting a Record in 'io_set_item' table to create the relationship between hardware Catalog item and Variable Set through Business Rule.

Hi All,   Issue in Inserting a Record in 'io_set_item' table to create the relationship between hardware Catalog item and Variable Set through Business Rule. When the hardware catalog item is published from related link in the model record, I am tryi...

san1989 by Giga Guru
  • 1330 Views
  • 1 replies
  • 0 helpfuls

Resolved! Sys id displayed instead of Name in email notification

Mail script:- (function runMailScript(current, template, email, email_action, event) { template.print(current.variables.property_authorization_card.Type+ '\n\n'+"<br/> Property card Details"); })(current, template, email, email_action, event);   here...

kun1 by Tera Expert
  • 3677 Views
  • 26 replies
  • 7 helpfuls

Service Portal Add attachment Link/Remove Paperclip

Hi Community,   I have a requirement to show a similar 'add attachment'  in catalog item service portal view. when a user clicks on the add attachment it should give option to choose file.I'm sure, I have to create a widget for this task, as I do not...

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Community Alums by Community Alums  
  • 2254 Views
  • 3 replies
  • 0 helpfuls

Resolved! Delete ACL doesn't work

Hi, I have created a custom table which doesn't extend from any other table. I have a ootb role(ecmdb_admin) which was granted read, created, write and delete to this table. Users with this role is able to perform all actions but they can't see the d...

Rick54 by Tera Expert
  • 2088 Views
  • 3 replies
  • 4 helpfuls

Resolved! Need to track an update by 'system'

Hello Community, Need your help to trace an update made by system on five incidents. Its not listed in the history section nor in the activity list of these incidents. Any pointers would be helpful to find what exactly the system has updated. Attachi...

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Gautam7 by Tera Expert
  • 10339 Views
  • 5 replies
  • 9 helpfuls

Resolved! Formatting issue with Excel import

Good evening, I am pulling my hair out about this one. I have been asked to update a bulk load of mobile phones from an excel spreadsheet. I have completed imports many times before so its a simple task. We currently record the IMEI against the asset...

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Darren22 by Tera Expert
  • 2830 Views
  • 5 replies
  • 0 helpfuls

Word Wrap in Portal Widget

Hey Experts, I am pulling data from table to the portal widget, And my issue is the text is not being wrapped. If the text is too long it doesn't display the full text as below. HTML Script: <div class="row" style="padding-top: 0px;"> <div style="fl...

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Rocky5 by Kilo Sage
  • 2488 Views
  • 2 replies
  • 0 helpfuls

How to field default Hint text

How to remove default text from hint?In field label default text message is not visible. can you please let me know where to edit Hint message.Please find screenshot attached. 

Resolved! Email ignored by 'Ignore header' filter

Hi, Been getting this error for incoming emails to SN- 'Email ignored by 'Ignore header' filter'. Checked the OOB filter 'Ignore header' and noticed that it will ignore the emails that contains the following headers: Auto-Submitted:auto-replied X-Ser...

redth by Giga Expert
  • 9170 Views
  • 1 replies
  • 1 helpfuls