We would like technicians to have the ability to directly close tickets. We understand the SN reason why this is not enabled by default but that is not compatible with how we run our helpdesk. Our consultants have enabled techs to move a ticket to ...
Hi, What is Catalog item and how to create it into that how to create Variables in it. Please help me on the same.
Hi, I'm trying to embed a video (shockwave flash) into a knowledge article.I have imported the video into ServiceNow (System UI > Videos) and it plays fine.The knowledge articles allow videos to be embedded via 'insert/edit' video option. I am able t...
What's the difference between tables cmn_schedule_maintenance and cmn_schedule with type 'Maintenance'?
hi, i wanna copy URL of attachments into Incident Table field u_url. My scripts not working.... BR Script: Table: incident before --insert/update var producer_id = gel('sysparm_item_guid').value; var gr = new GlideRecord('sys_attachment'); gr.add...
I have been asked to look at the contract management application for possible implementation, there seems to be a problem with the State field updating from Draft, even when the Substate is Approved and the Start and End dates are within range.I thin...
Hello, We have a requirement for Change Requests to go through a peer approval process for the nominated assignment group in the change. Essentially we want to have a change logged get approved in the "assess" stage by their peers and then be in an a...
In our Dev environment, on the sys_user table we have a variable that require a label longer than the default 80 characters. I modified the max length for the label from 80 to 120 by right clicking on the variable on the form and selected Configure L...
Hi, How to do Only assignment group members can edit the respective incident. For all other users incident should be readonly. Thanks in advance,
I am trying to combine over 200 seperate software catalog items into one master form. The support team uses KACE (so no easy automation) and the software is classified as either Self Installable or not depending on the script they created. I crea...
We have a requirement to only allow CIs with Owned By populated on the Affected CIs tab of a Change Request. I am trying to implement changes to meet this requirement. I was able to Set a default filter on the related list tab and the list view for ...
Dear community, We have setup the below CMDB model (high-level schema). Could you please confirm it's setup according to the best practices ?If it is the case, I don't understand why the Software Model is related to the business application and not t...
Hi, community team! Maybe, someone has an idea of how provide access for a custom role (created by instance admin) on base table (sc_req_item) Need permission view and modify records in the table. What I tried to do: - provide access via ACL - not...
I am trying to display the SLA met percentage as single score percentage. How can I display percentage? Used the single score option in the report but dont see any option to display percentage met. Is this possible?
I created a report and added it to my dashboard. I no longer see the option to "Show Matching". If I go to "Incidents">"All" I can right click and filter. I would like the same option for my report. Thanks - Jewell
