I need to create a report that shows Incidents that are assigned from group (A) to group (B) and group (b) to group (a). I can't seem to achieve this on the same report. I know my table needs to be Incident_metric I have the Assignment Group- Applica...
Hi Team , Could you please provide solution for below requirement. Q)We have so many locations and 3 assignment groups. 1: If caller locations is United Kingdom ,Spain and Russia : If caller raise a ticket above locations business hours we need to a...
Do clones wipe out workflow contexts?
I'm new to the London version, could someone explain to me what the difference is between business service and application service, from what I am reading they look to be the same thing, are they or are they different? If they are different when wo...
I would like to know more about Web or Proxy architecture on this case. Please kindly explain more.ServiceNow does not provide or support this facility. In order to accomplish this, you must procure and configure a web or proxy architecture to answer...
I'm trying to enter values in the below popup window fields by using the below ATF server side script.But it's not entering any values. var dialog = new GlideDialogWindow("popup window id");var ag=g_form.getValue("XXX");var rep=g_form.getValue("YYY...
Hi All, We use Templates for Standard Changes. I've created a module in the Change application where users can select the template and automatically create a change with the relevant change tasks generated. It's recently been brought to my attent...
Is it possible to minimize image attachment in activity log instead of having the image take up lot of space in activity log.
Business requirement1. Convert INC to RITM2. Once converted INC ticket should be cancelled and have reference of RITM.3. INC fields details should be mapped with RITM fields (attached screen shot for mapping fields) ==================================...
Requirement - When task (child) is re-assigned, case (parent) state should be updated to "In Progress" and comments should be added <task> has been re-assigned from <previous.assignment_group> to <current.assignment_group> Created Business Rule When ...
Hi, I have a Catalog item for linking Business application to schedule (cmn_schedule) after creating a new Schedule record. In schedule we have -- Floating -- option in time zone as below. Even though I created Time Zone variable in catalog item ...
Hi Team, There is an assignment group which is inactive in servicenow yet some incidents got assigned to it which are crossing the incident ageing >20 and >30 days. Could you help me with the reason why this could have happened and what to check for ...
Hi Team, End users are not able to the additional comments field. In form layout, additional comments field is selected.
Hi,I have a question on Servicenow licensing for Approvers and Fulfillers.I understand that an Approver can perform all requester actions and view or modify requests directed to the approver. Approvers have the approver_user role, but no other roles ...
Hi, Please guide me steps about setting up Priority Matrix for Incident. PFB screenshot attached for your reference. Regards, Arjun.
