Hello, We are in the process of implementing IT Asset Management. We looked into ServiceNow Discovery and it has all of the asset management discovery capabilities that we need, unfortunately the tool is out of our price range.We are looking into set...
We have a concern that, will the System Log table [syslog] and Deleted Records table [sys_audit_delete] be clean up by Service Now periodically, or will these two tables keep growth?
Hi All,When using an onChange client script for example a true false field, how do you make it revert back when the value has been changed back to its original.As it stands my script will work but wont revert back when the value has changed back to w...
On Time Cards, when is the time card 'Processed'? We've seen when the time card is approved, it can go into a Processed state or stay in an Approved state. Unable to see when, why, how it is happening.
Hi all,I need to create several widgets that display incidents filtered by region. The presets that I can add only filters by user and incident status but in that case the user it ´s the same for all regions.Thanks in advance
How do you show line break while using Annotation, For example if I want to number static information on a form
Hi,Was wondering if anyone has had an issue where a user may be using the instance as normal and then suddenly clicking on anything else stops working.If you open a new tab it just stays as a blank screen.This is due to the session appearing to still...
hi every one,I am new in service now could any one let me know the best way to debug business rule in snow.
Has anyone experienced Dates not importing correctly. I've tried this both with the typical import set/transform map and the new spiffy way to import in Dublin with the Excel template that is offered. What happens is this:I have my original excel...
Hi all,I have a few currency fields in the expense line table and I am trying to import about 3k records. I get a java.lang.numberformatexception in the import for the currency fields and only 42 records are inserted before the transform crashes. I d...
We are exploring whether a CI should include the version as part of the name rather than keep it as a separate attribute. Here's an example of why we are thinking about this:We have two supported versions of Tomcat in our estate. One is Tomcat V4...
If we are logged in with SSO to service now we have to go to http:\\myapps.microsoft.com and click the service now icon.Thats fine for the internal IT guys, but our problem starts when another employee is sent a link to an incident. Here is the vis...
There is one Catalog Item and when I select a particular field or variable then some another variable should become ReadOnly or I can set some values in it. Which one will be the best way, an onChange Client Script or UI Policy?
We have a need to automatically set the Impact and Urgency fields on the incident form based on the matcher fields of Category and Subcategory. Is this possible? I cannot get any choice options when I create the setter fields of Impact and Urgency on...
We have some assets that are shared by a group of users such as our mailroom. What's the best way to handle the assignment of these hardware assets?