We currently have Problems opened automatically if a critical (Prio1) incident occurs. Some of the times these are recurrences of an existing an Problem. To depict this, we set a "Parent/Child" Problem Ticket relationship in which a check box designa...
I love how column-level Hints are displayed when you hover over a column label. It would be great if the Hints for choice lists (aka picklist values) could be similarly displayed when a user hovers over the available choices for a given column, so th...
Hi everyone,I have a related list that should only appear after a field changes on a form and because of this, the related list has to refresh.I found a UI action that people have mentioned works here on the forums but when clicking the button, it do...
Our organisation uses Incidents, which are managed by our Service Desk/s. When those desks need to enlist the help of a 2nd or 3rd tier resolver group, they assign an ITASK out to the resolver group, who then update and close the Task record with the...
Hello everyone,my customer asked me to put a help text above a specific list of incidents that is available to the end user. Basically what they want is to have something like a gs.addInfoMessage('...') that only displays in the list view of one spec...
Is there a way to modify the Survey Scorecard to include another drop down field for assignment group. I would like to create a report like this for our managers to access so they can view thier groups survey results.
Hi All,I want to how to create a button field on header . I saw this functionality in instance : demo001.service-now.com labeled as "Contact us " . Please find screenshot for same. I searched this in ui action and ui macros , But didn't find how it...
I know I did this in Eureka, but somehow cannot figure out how to do this in Fuji! How can I export the entire list of reports in ServiceNow? I even went to printer friendly version and only have the option to print the first page. We have 383 ...
We are in the implementation stages of Change Management on the ServiceNow platform and we have a few questions about change processes which we are evaluating as part of the implementation efforts. Any help or suggestions with what your companies a...
If description or short_description fields contains '%' then API response getting as 200 but no incident id in response as incident is not created in ServiceNow. Is this issue with sending side or ServiceNow side? If I remove the '%' from payload t...
Hello,We would like users to be able to create incidents using a QR code.The following page looks like it describes how to create a new ticket with values from a url: http://wiki.servicenow.com/index.php?title=Navigating_by_URL#Open_a_Form_with_Prese...
Hi, does anybody know if ServiceNow can be used for test case managment? Currently we are using JIRA to manage projects but I have been informed we may be replacing it with ServiceNow. I would like to import test cases into servicenow and ask use...
Hello everyone,We are in the starting phase of our project for implementing ServiceNow. I was wondering what will be the best way to get the user data refreshed in servicenow.I think my choice comes down to two options :Scheduled LDAP Refresh or LDAP...
How are Trigger Rules designed to work? Wiki states 'Trigger rules will only fire if the assigned_to and assignment_group fields are not populated on a record.' How is it that a trigger rule would ever get fired off? Even OoB incidents require an...
Hi,I am a rookie in this world and just started learning.Was wondering if there is a difference between Activities and Audit History. For me both seem to provide the same information or server the same purpose.Am I missing something?How are they diff...