Pinning the knowledge articles as favourite in service portal

asrsharma07 · ‎12-14-2023

Hi Developer

How to mark articles as favorites in the Service Portal: the option to mark articles in the Employee Center Portal is available. Please refer to the screenshots below for reference.

Service Portal:

Thanks

Dr Atul G- LNG · ‎12-14-2023

Hi @asrsharma07

Seems keep fav.is not available in SP but a user can subscribe

In Native view

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎12-14-2023

Hi @asrsharma07

Seems keep fav.is not available in SP but a user can subscribe

In Native view

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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jenniemiller · ‎02-26-2024

We found that you have to enable Favorites on each portal you want to use it in, E.g. /sp and /kb, but we do have it working for our SP.
When we only enabled it for /sp, if we went to /kb and searched the article, we were not able to see that heart button.