Planned start date and end date is not getting populated to the change task when change is created

[Gayathree Seeth]

Hi,

Could you please help me with this case!!

1. When i create the change request, planned start and end date from the change request is not getting populated into the change task. (But when i update the change with new start and end date it is working)

2. Below is my code from Before Business rule(Insert and update) .

(function executeRule(current, previous /*null when async*/) {

// Add your code here
var gr = new GlideRecord('change_task');
gr.initialize();
gr.addQuery('change_request',current.sys_id);
gr.query();
if(gr.next())
{
gr.planned_start_date = current.start_date;
gr.planned_end_date = current.end_date;
gr.update();
}
})(current, previous);

[Gayathree Seeth]

Thanks for the Reply!! We tried in the same way. But the same issue occurred.

[Kamil Smusz]

Is you BR setup to run After or Before?

[Gayathree Seeth]

My BR is setup to After only as you suggested

[manjusha_]

@Gayathree Seeth 

Just add info message in your business rule and check whether it is executing or not

use gs.addInfoMessage("Checking br");

Thanks,

Manjusha Bangale

[Gayathree Seeth]

Sure Manju!!

Will try in the same way.