Platform analytics

garimakharb
Mega Guru

6 hours ago

Can we access our platform analytics dashboard into self service dashboards? if yes now

I have made a dashboard in platform analytics now I want it on self service dashboards

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4 REPLIES 4

M Iftikhar
Mega Sage

3 hours ago

Hi,

Yes, you can absolutely display a Platform Analytics dashboard within a Self-Service (Service Portal) dashboard. Here’s how you can do it:

Method 1: Use the "Platform Analytics" Widget (OOB)

ServiceNow provides an out-of-the-box widget called "Platform Analytics" that allows you to embed analytics dashboards into Service Portal pages.

  1. Edit your Service Portal page (or create a new one).

  2. Add a new widget to the page.

  3. Search for and select the "Platform Analytics" widget.

  4. Configure the widget:

    • In the widget options, you will find a field to specify the Dashboard ID or Dashboard Name.

    • Enter the Sys ID or name of your Platform Analytics dashboard.

  5. Save and view the portal page. Your analytics dashboard should now be embedded.

Method 2: Use an iFrame (Alternate Approach)

If the OOB widget does not meet your needs, you can use an iFrame to embed the dashboard.

  1. Create an HTML widget or use the "Embedded Content" widget.

  2. Use an iFrame tag pointing to your analytics dashboard URL.
    Example:

    html
    <iframe src="/your-platform-analytics-dashboard-url" width="100%" height="600"></iframe>

  3. Adjust the width and height as needed.

Important Notes:

  • Permissions: Ensure portal users have the necessary roles to view the underlying analytics data.

  • Mobile Responsiveness: Check how the dashboard renders on mobile devices. You may need to adjust the widget or iFrame settings for better responsiveness.

Hope this helps!

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.


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garimakharb
Mega Guru
In response to M Iftikhar

3 hours ago

garimakharb_0-1758101155221.png

I am talking about this self-service>dashboards

 

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M Iftikhar
Mega Sage
In response to garimakharb

3 hours ago

Hi,

Thanks for clarifying with the screenshot. You are referring to the classic Self-Service > Dashboards module.

Unfortunately, you cannot directly embed a full Platform Analytics dashboard here. Classic dashboards only support adding individual reports or Performance Analytics widgets, not entire analytics dashboards.

Here are your options:

  1. For Classic Dashboards:

    • Break down your Platform Analytics dashboard into individual visualizations (widgets).

    • Add these widgets one-by-one to your classic Self-Service dashboard.

  2. For Full Dashboard Experience:

    • If you need the entire dashboard as-is, embed it in a Service Portal or Employee Center page using the OOB "Platform Analytics" widget or an iFrame (as mentioned in my previous reply).

Hope this helps!

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

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LeelaMadhuriA
Tera Contributor

3 hours ago

Hi garimakharb,

 

Both PA Dashboards and Self Service Dashboards are same you don't have to move or change it.

But, if you want to display the dashboard in Self Service Portal then you can create a widget and add this dashboard URL to it.

 

If this response helped, please mark it as helpful so it can help others as well.

Thank You,

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