Playbooks for ITSM Standard

Bill Adamson2
Tera Contributor

‎02-12-2025 05:19 AM

I need to confirm that ITSM Standard comes with Playbooks, without having to use ITSM Professional?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-12-2025 05:21 AM

Hi @Bill Adamson2 

As far as my knowledge, it comes with a professional. But still I recommend to check with your SN Account manager.

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Bill Adamson2
Tera Contributor
In response to Dr Atul G- LNG

‎02-12-2025 06:23 AM

Appreciate the response, but that would seem a logical route. The account managers are struggling with this one. 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Bill Adamson2

‎02-12-2025 06:25 AM

oppss..  keep us posted.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron
Tera Patron

‎02-12-2025 05:34 AM

@Bill Adamson2 

You can try to check the plugins and see what all capabilities are there within that application

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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