Populate Interaction with Zoom Call data

[ThiagoPereiraRJ]

Hi!!

We have the Zoom Contact Center ServiceNow Integration set up with CSM/FSM and I need help with an issue on the Interaction form.

Current behavior

1. On the Case screen, an agent clicks on the user's name and then on the phone number. The Zoom Contact Center screen (Softphone UI) opens to initiate the call.
2. After the call is answered a Phone-type Interaction is created and the Interaction form opens automatically in a new tab in CSM/FSM Configurable Workspace.
3. On this form, I need to fill in some fields such as transcript, engagement ID, recording URL, etc.

Has anyone ever done something similar? Any help would be appreciated.

Thanks!