Populated fields in a ServiceNow report is exporting as blank in PDF and excel

kjfgkjmlkfnhfnl
Kilo Contributor

‎08-23-2017 06:28 AM

Hello,

I have a report based on 'table task_assessment_detail' table which includes fields (Assigned to, Company, Region, Time zone). When I run report in ServiceNow, all field are populating as expected.

Capture.PNG

But when I export it to excel or pdf (Assigned to, Company, Region, Time zone) fields are blank.

Capture_1.PNG

Anyone having idea on this? Help would be appreciated.

Thanks,

Nikhil

Preview file
69 KB
Preview file
35 KB
0 Helpfuls
  • 2,410 Views
6 REPLIES 6

Jaspal Singh
Mega Patron
Mega Patron

‎08-23-2017 06:36 AM

Hi Nikhil,



Possibly dot walked fields export does not work I guess. Refer link Populated field in a report is exporting as blank


0 Helpfuls

kjfgkjmlkfnhfnl
Kilo Contributor
In response to Jaspal Singh

‎08-23-2017 06:45 AM

Hi Jaspal,



For admin it is working as expected. I exported report and all values are available. But when end user is trying to export report, user is getting report as mentioned.



Regards,


Nikhil


0 Helpfuls

Jaspal Singh
Mega Patron
Mega Patron
In response to kjfgkjmlkfnhfnl

‎08-23-2017 07:00 AM

Hi Nikhil,



Possibly an ACL for Instance table or Instance table's field like Assigned To, Company etc. Modify read ACL & all should be up I guess.


0 Helpfuls

kjfgkjmlkfnhfnl
Kilo Contributor
In response to Jaspal Singh

‎08-23-2017 07:35 AM

Hi Jaspal,



I don't think so, because when end user run report in ServiceNow, all field are populating as expected. We are facing issue only while exporting report.



Thanks,


Nikhil