Pre-populate a record producer form after clicking link on the Catalog Item

[VAMSI AMMISETTY]

Hello Everyone,

I have a requirement when requester clicks on the description "LINK" it have a target to open a record producer "Create Incident". 

I want to preset values with ""Urgency = High && Impacted Service = Access card"". 

Can you please help me on how to code ?

Thanks

[Joe S1]

Hello Vamsi,

You should be able to do this with an OnLoad Catalog Client Script. Something similar to this should work.

function onLoad() {
   //Type appropriate comment here, and begin script below
    g_form.setValue('u_urgency', 1);
    g_form.setValue('u_impacted_service', 'Access Card');
   
}

[VAMSI AMMISETTY]

Hello @Joe S1 

it should populate the values only after navigating from URL of previous catalog item only.

[Joe S1]

Sorry missed that,

You're going to need to set the values via the url, see if this previous post helps.

https://www.servicenow.com/community/itsm-forum/passing-a-value-via-url-into-a-record-producer/m-p/4...

[Slava Savitsky]

You will need to parse the URL parameters in an onLoad catalog client script. The following article explains how to do it: https://servicenowguru.com/scripting/client-scripts-scripting/parse-url-parameters-client-script/