Predictive intelligence is not working

Smriti Rastogi · ‎01-05-2022

I have a very simple use case of predicting the category on a change form on the basis of short_description.

It was working fine but suddenly I see no category being predicted.

Error - - Malformed URL.

Any quick help is appreciated.

Lener Pacania1 · ‎01-11-2022

Thanks for opening a Hi ticket Smriti. Malformed URL sometimes also mean that the PI infrastructure was down for your data center at the time of prediction/training or the prediction service system property is no longer correct, we’ll need support to take a look to find out the actual reason. Can you please send me the case number at lener.pacania@servicenow.com and I’ll keep an eye on the case.

View solution in original post

Lener Pacania1 · ‎02-02-2022

Thanks for posting Smriti, I have seen that error when moving a PI model to a cloned environment or moving a PI model from one instance to another. Glad to hear support was able to identify the issue and that your models are now training.

Brian Bakker · ‎05-06-2022

Hello all,

You will be pleased to know that the issue with the missing attachments on the [ml_model_artifact] records caused by excluding large attachments as a clone option has been resolved and these attachments are now transferred in the clone, even with the exclude large attachment option enabled.

Therefore, any instance cloned before 9th February 2022 will still have the issue of missing attachments and these [ml_model_artifact] records can be imported from an XML export of these records on the source clone instance.

Whereas, if the instance was cloned after this date, the attachments on the [ml_model_artifact] records will now exist on the target instance.

Best regards,

Brian