Hello, My custom application has its record producer (a colleague of mine created it). It serves as a registration form for none users. If I click on its Preview Item — the form pops up. Its Top Bar contains two buttons: Back & Attachment (papercli...
Hi All,We are starting ServiceNow trainings for the new team members in our organization.We need KT plan right from the basics, could you all provide me with what all topics are required which needs to be covered in this KT plan for fresher's.Any fee...
I have a form that, in part, uses four related fields to identify where a piece of hardware is located, and what type it is. I've written a client script that will clear all four fields when one (business_unit) is cleared. Script Type = onChangefunct...
Good day!By default, ITIL user can open Problem ticket from an open incident ticket. Is this consider best practice? Should we expect the team to work on an incident and try to meet the SLA by restoring the service? Both will start counting time towa...
Hi All,Can anyone accept this challenge?I have an interesting requirement to get the record producer variables as a choice list ( should be able to select multiple ) to a field in the record producer. And, the choice list must be built by pulling cur...
Hi Team,Greetings!We have a client who are moving from other ITSM tool to service-now. What questions can be asked in the questionnaire?I just got one question in mind which modules do they want to implement... Any questions, suggestions will be much...
Hi,I am building a daiy checklist using the ServiceNow survey designer, and have come across two (hopefully) minor issues, and I'm not sure if they can be fixed so would love to hear other people's solutions for this.- How do you create a "category" ...
We have setup the SAML - Service Now integration and enabled SSO.Whilst there are no issues with the SSO login, we get the "SAML error message" when the system auto logs out a user due to inactivity.Note that we see the intended logout page when we m...
Hi everyone, I've been taking a look through SN Community to find an answer to this and I'm not sure that I've found out exactly how to go about doing this. We've been running into an issue where our Service Desk would receive calls that multiple ...
Does Service Now supports federation wherein we don't bring all CIs details in CMDB rather creates a link to some other application to fetch details only when required??
Good Afternoon,My company is running SNOW\Helsinki. My question pertains to the Service Catalog. Whenever you filter Requests or Request Items the location field is blank. Whenever you access a Request, the location field is blank. How do I enable th...
Hello all, I am having an issue with getting a widget that I copied from the Planned Maintenance widget to work in the Service Portal. I am trying to show the current active Outages in the portal based on the Short Description not the CI. We don't ha...
Hello,We are in the process of setting up an integration with SCCM to import CI records.We have decided not to use the out of box plugin, since it pulls in more information than we need also there are known issues as described in this post https://c...
Hi -I'm running into a funny issue. When the 'assigned to' field in an asset is changed, the cost center field disappears. I attached screen shots to show how it's behaving. Any idea why this would be happening, or how I can get it to stop? W...
Hi,I do not find any documentation regarding "GlideSessions.lockOutSessionsInAllNodes"we have created two UI pages.In 1st UI page we are authenticating users by taking username and password as input and we are trying to log that user (whose username ...
