Hi Experts,I wanted a report that will give me the count of incident ticket(based on the assignment group that we give) that are transferred from my group to some other groupFor example : How many tickets have come to Assignment group XYZ and transfe...
Hi All,We will moving soon to the Fuji release.I had a quick question in regards to the way tinyMCE editor handles html data.Currently in eureka we use htmlArea editor which is of course old and not reliable. We have been using it because it allows u...
Hi,My catalog item hanging with Work in progress state and the approval got triggered by workflow.But now when I try to view the workflow status it is showing the error There are no workflow contexts for this document.Actual situation, I ordered item...
Hello,The sys_audit table has two fields "Document Key" and "Record Internal Checkpoint".I am trying to discover how I can leverage these to tie back to a particular CI.An example I was thinking was search sys_audit for a particular table name where ...
Hi , I am working on incident,could anyone guide me regrding this.As an incident Analyst i would like to be able to attach an email to an incident as an attachment
Hi Everyone,Servicenow ( Eureka) have provided a default homepage for Mobile view having Favourites/Tags/Recent items, Now we are looking towards customise it and adding more sections, Please let me if this possible and how ?Regards,bharat
As anyone restricted or limited where where p1 (critical) or p2 (high) incident can be assigned? We recently implemented incident sla, some groups are missing their slas because p1 or p2 incidents are being assigned to them and not contacted. We ...
My LDAP is occasioanlly putting some junk into my sys_user table. In particular it is inserting a carat (^) character every now and again.I was hoping to do a quick search for the carat (^) character but search won't do it, neither will the URL...
Below is the code for setting value.function onChange() { if (g_form.getValue('variables.UserType') == 'Terminal Server Users') { g_form.setValue('variables.OutlookEmail',true); g_form.setValue('variables.ServiceNowAccount',true); ...
On our catalog forms we have a standard variable set that is pre populating the requested for value. We use this standard variable set on almost all of our catalog items and it's working fine. I need to modify one catalog item to pre populate mor...
Hi Guys,I'm trying to retrieve the display value (value that is shown on a form) on a reference field. I'm using g_form.getValue('field_name') but it brings back the sys_id. Is there any way to display the value shown on a form? I understand the reas...
We have a strange situation where the state on some incidents changes from Active - Awaiting Change back to Active - Work in Progress. The journal says that I changed them, but I didn't - or didn't think I had. According to the log I was working on...
In the workflow is there a way to delay the second task from being created based on date picker variable? Basically I have a request that has a start and end date. The first task will be crated right away but the second task will be crated base...
In setting the SLA Schedule Timezones, if you use EST do all the folks who would fall under that need to use EST in their profile for it to take effect? For instance if someone uses US/Eastern and someone else Canada/Eastern will the schedule def...
How exactly the SLA should be re calculated for a reopened incident ?Our project is currently on Eureka Patch 10 and we are using 2011 engine.The current Resolution SLA conditions areStart - Status = New or AssignedPause - Status Awaiting Vendor,Awai...
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