Predictive Intelligence

[Kaustubh k]

Hi Team,

We want to configure a classification model for routing of tickets to correct assignment group,

Based on short description, description,service offering ,it should predict correct assignment group.

Based on service offering 's support group ,assignment group is getting set.

When checked the data ,we do have around 10k tickets which are reassigned, so to avoid the load on the support group, mine solution should indentify based on historical data or reassignment count and predict the correct assignment group.

How can we achieve this.

Thanks

[Musab Rasheed]

Whatever you want to achieve you have to achieve via source table and target table and take help of dot walking if required, other than that you cannot do anything like depending on database view etc.