Predictive Intelligence - missing crucial BR after installing plugins

[zur0]

Hello guys, 

I have a problem: I tried to install Predictive Intelligence for Incidents on my Utah instance. The installation of the plugin went without any problems, but when I wanted to find the key BR called "Default Task Based Prediction" it turned out that it was not in the system. I only have "Update Prediction Results" which updates the model when the incident is closed. Additionally, in the list of upgrade details there is a name of another BR (it seems that it could be related to the subject, it is attached on screenshot), but it is not in the system. Has anyone encountered something like this? Is there any solution to this situation?

Thank you in advance for any help 🙂

[SwarnadeepNandy]

Hello @zur0,

You can try repairing the plugin.

 This plugin should create two business rules: Default Task Based Prediction and Update Prediction Re....

The Default Task Based Prediction business rule is responsible for calling the prediction API when a new incident is created or updated, and setting the category and assignment group fields based on the prediction result. The Update Prediction Results business rule is responsible for updating the prediction result record when an incident is closed or resolved, and providing feedback to the predictive model.

It seems that in your case, the Default Task Based Prediction business rule was not created or activated after installing the plugin. This could be due to a number of reasons, such as:

• The plugin installation was interrupted or incomplete.
• The plugin version was incompatible with your instance version.
• The plugin had a dependency on another plugin that was not installed or activated.
• The plugin had a conflict with another plugin or customization that was already on your instance.

To troubleshoot this issue, you can try the following steps:

• Check the status of the plugin installation in System Diagnostics > Installed Plugins. Make sure that the Predictive Intelligence for Incidents plugin is installed and active.
• Check the status of the business rule in System Definition > Business Rules. Make sure that the Default Task Based Prediction business rule is present and active.
• Check the logs in System Logs > All. Look for any errors or warnings related to the plugin installation or the business rule creation or activation.
• Check the dependencies of the plugin in System Diagnostics > Installed Plugins > Predictive Intelligence for Incidents > Show Dependencies. Make sure that all the required plugins are installed and active.
• Check the conflicts of the plugin in System Diagnostics > Installed Plugins > Predictive Intelligence for Incidents > Show Conflicts. Make sure that there are no conflicting plugins or customizations that might interfere with the plugin functionality.

If none of these steps resolve your issue, you might need to contact ServiceNow support for further assistance. You can create a support case.

Hope that helps.

Kind Regards,

Swarnadeep Nandy

[zur0]

The entire plugin installation process went smoothly, all dependencies were installed, there were no warning/suspicious logs. I tried to fix it with repair utility but with no results. Has anyone had a similar problem?