Prevent incident from being closed if Playbook is running with open activities.

[AdamShiner]

Hi All,

I am looking for a way to prevent an incident from being closed if there are activities still open on the playbook.

In this Incident I have activities still open that I want to ensure the SD follow. As you can see I am able to resolve this incident whilst these remain open. I have not found a way to prevent the incident from being closed. I did ask my good friend co-pilot which did provide a business rule to create but I have not had much success with it.

BR:

Has anyone been able to achieve this ?

[Maik Skoddow]

Hi @AdamShiner 

only having the script is not enough to understand whether you BR is working or not. How have you configured the BR?

Maik

[AdamShiner]

Update the post with the BR, apologies.

[AdamShiner · Accepted solution]

Update: I now have this working using the following BR for anyone else trying to achieve the same result.

(function executeRule(current, previous /*null when async*/ ) {
    var gr = new GlideRecord('sys_pd_context'); // Replace with your actual table name
    gr.addQuery('input_table', 'incident');
	gr.addQuery('input_record', current.sys_id);
    gr.addQuery('state', '!=', 'Complete'); // Adjust based on your state values
    gr.query();

    if (gr.hasNext()) {
        gs.addErrorMessage('Cannot close the incident while there are open playbook activities.');
        current.setAbortAction(true);
    }
})(current, previous);