Prevent linking new incident to closed problems

[Feroz1]

Hi Team,

The selected problem is inactive and problem creation date/time is earlier than the incident creation date/time, then motif the user  with this message   

<info message>
”the problem is already closed and cannot be reopened ”

1. xyz

2.abc

<info ends>

criteria 2-:

need to update an associated incident into a closed problem record then I need to remove the button ‘New’ to block tagging incident from the problem form and edit button on the incident related list has a filter list of only incidents created before the current problem creation date and time.

please provide the solution. Thanks in advance.

[Ankur Bawiskar]

@Feroz1 

so what you started and where are you stuck?

[Feroz1]

can you please tell me how can I achieve this?

[Feroz1]

@Ankur Bawiskar here I got stuck.

on the problem form we have incident related tab when we click on that edit option the incident related list has a filter list of only incidents created before the current problem creation date and time. Please give me suggestion on this. Thank you in advance.

[AndersBGS]

Hi @Feroz1 

So where do you encounter an issue?