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‎07-25-2023 12:27 AM - edited ‎07-25-2023 02:14 AM

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‎07-25-2023 12:36 AM
OOB way itil users donot have access to delete a approval record,could you please share a screenshot from where they are deleting and the role of the user?
Harish
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‎07-25-2023 12:51 AM - edited ‎07-25-2023 02:14 AM
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‎07-25-2023 01:07 AM
Modify delete ACL on Approval table and give only admin role
Harish
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‎07-25-2023 01:03 AM
modify the delete ACL present on Approval table and make sure a role like 'admin' should only have access to delete it.
This will ensure deletion is only possible for the user with role mentioned in ACL and users who are currently doing such deletions will loose their access to delete.
Regards,Sushant Malsure