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Scotty88
Tera Contributor

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4 REPLIES 4

Harish KM
Kilo Patron
Kilo Patron

OOB way itil users donot have access to delete a approval record,could you please share a screenshot from where they are deleting and the role of the user?

 

Regards
Harish

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Modify delete ACL on Approval table and give only admin role

Regards
Harish

sushantmalsure
Mega Sage
Mega Sage

modify the delete ACL present on Approval table and make sure a role like 'admin' should only have access to delete it.

 

This will ensure deletion is only possible for the user with role mentioned in ACL and users who are currently doing such deletions will loose their access to delete. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,Sushant Malsure