I want to Update short description on RITM from Values in Array.

[pandeyved]

Hi all,

I want to update the Short description field with values received from user in the form of array.

for eg:

user has passed in JSON:

{"short_description":"current.cat_item.name,-,current.variables.variable_name.display_value"}

It should update short description like this: Catalog Item Name - variable display value

So I converted it in Array:

Let's say like this:

var val = "";
var arr = ["g.cat_item.name","-","g.variables.variable_name.display_value"];
var g= new GlideRecord("sc_req_item");
g.addQuery('sys_id','7077e4b01bdcf918aa6ffd949b4bcba7');
g.query();
if(g.next())
{
for(var i=0;i<arr.length;i++)
{
val = val+ arr[i];
}
g.short_description = val;
g.update();
}

But it's not printing.

Please guide.

[Anil Lande]

Hi,

Where exactly you are using this script?

var val = "";
gs.info('ABCD - Running my script');
var arr = ["g.cat_item.name","-","g.variables.variable_name.display_value"];
var g= new GlideRecord("sc_req_item");
g.addQuery('sys_id','7077e4b01bdcf918aa6ffd949b4bcba7');
g.query();
if(g.next())
{
gs.info('ABCD - my script got RITM '+g.number);
for(var i=0;i<arr.length;i++)
{
gs.info('ABCD -my script inside for loop adding val = '+arr[i]);
val = val+ arr[i];
}
gs.info('ABCD - my script final short Desc = '+val);
g.short_description = val;
g.update();
}

Try above and see what all logs you are getting.

[pandeyved]

Hi @Anil Lande 

Thanks for your help.

Let's say I have made a request with "abcd" catalog. This "abcd" catalog has "xyz" variable as question whose answer I have given as "test".

When I am running this script in Background Script, 

It is updating the Short Description of RITM as: 

g.cat_item.name-g.variables.variable_name.display_value

But my expectation is this:

abcd - test(according to above defined scenario).
Pls assist thanks.

[Kalyani Jangam1]

Hi @pandeyved 

Please use arr variable in below of (g.next()) because in arr you declared object.variable name. Your code like below

var val = "";

var g= new GlideRecord("sc_req_item");
g.addQuery('sys_id','20487c3847103110a806afb8036d4374'); // sys_id of your catalog
g.query();
if(g.next())
{
var arr = ["g.cat_item.name","-","g.variables.variable_name.display_value"]; // catalog item name
gs.info(arr);// Check correct value came from arr or not
for(var i=0;i<arr.length;i++)
{
val = val+ arr[i];
gs.info("val========"+val); // Please check what value came
}
g.short_description = val;
g.update();
}

Please check and Mark Helpful or correct if it really helps you.