printing messages multiple times in worknotes

[posasaihimahars]

i'm getting error in servicenow,it's printing messages multiple times inworknotes,what is the cause?

[AnveshKumar M]

Hi @posasaihimahars 

Please share below information, 

Are these work notes are printing when you add any work note in the form or is it through some integration?

Is this happening for only a specific table or all tables?

Do you have any integration with third party tools between these tables?

If it is for a specific table and it's happening when you add work notes on form, check your business rules.

If it is happening when a work note is added by any integration, then check the Scripted REST/ SOAP API for that integration.

Please mark my answer helpful and accept as solution if it helped 👍✅

[Sandeep Rajput]

@posasaihimahars Could you please check if there is any onBefore/After Update business rule defined on your table which inserts these worknotes, each time the record is updated?