Priority choice labels

[Khanna Ji]

Hi

How to change priority choice list labels only for incident table?

Can someone guide me step by step?

[Dubz]

If you right click on the field and select 'Configure Choices' it will automatically tailor it to Incident.

Otherwise if you right click on the field and click configure dictionary you can add choices in the choices tab and select the table they apply to.

[Chuck Tomasi · Accepted solution]

Right click the priority field label and choose "Show Choice list".

You'll get a list of all choices (probably for all task related tables.) modify the filter

If you see no records, it indicates that the priorities are being inherited from the parent task class. Feel free to create your own with values (1, 2, 3, etc) and labels of your choosing using the New button.

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/field-administration/...

[Khanna Ji]

I do not find any record with filter below

All>elemen=priority >table =incident.

If I create new record in Choices table by selecting table as Incident and element as priority, will it apply only to the priority field on Incident table without having any impact on task or any other table extended from task?

[Chuck Tomasi]

That is correct. Because the table is specified as incident, the priorities will override, and not conflict with the parent task table.