Priority data lookup rules are not working on problem table.

[Thankful12]

Hello,

The priority data lookup rules is not working on the problem table. When the Impact and Urgency are changed, Priority is not updated. It works fine on the incident table but not on the problem table.

I checked the tables and saw didn't have a problem priority lookup table and I created one, along with a data lookup definition. But it still isn't calculating the priority on the problem form.

[Thankful12]

No, I have not been able to do this. My priority is still not changing on the problem form

[Ravi Chandra_K]

Hello @Thankful12 

Greetings!

did you try rising the Hi case?

Since it's a know issue, I suggest raising a Hi support case for this. They will provide the missing xml from the support article and also update that article so that it benefits future readers.

Help others to find a correct solution by marking the appropriate response as correct answer and helpful!!

Kind Regards,

Ravi Chandra.

[Thankful12]

I will look into doing that. Thanks!