Problem Management

[abhisek]

which role can move the Problem to the Root Cause Analysis state from Assess state ?

[VS]

Hi,

The "problem_manager" should be enough for this as well.

Thanks

VS

[Ravi Chandra_K]

Hello @abhisek  

Greetings!

any of these roles:

1. problem_admin,
2. problem_manager,
3. problem_coordinator 

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra.

[Rahul Talreja · Accepted solution]

Hi @abhisek  ,
Roles which can move access -> root cause analysis are:
1) admin
2) problem_admin

3) problem_manager
4) problem_coordinator
For more information refer DOCS here.
Assess a problem (servicenow.com)

[Moonie]

Hi Abhisek,

To move the problem from Assess state to Root Cause Analysis you need to has role: admin, problem_admin, problem_manager, or problem_coordinator. 

Besides,  please make sure that the plugin Problem Management Best Practice — Madrid — State Model (com.snc.best_practice.problem.madrid.state_model) is activated to get the new best practice states and guided actions to navigate the lifecycle of a problem. 

Then if the problem is valid and requires a resolution, click the Confirm button. After you confirm that the problem needs investigation and a resolution, the problem enters the Root Cause Analysis state.

Please mark my response as correct/helpful as applicable!