Problem Module access

[John H1]

We are getting ready to roll out Problem Management, the question is how can I restrict access only a few users?

[jMarshal]

You need to install the "ITSM Roles" plugin, if you haven't already = Request ITSM Roles — Problem Management (servicenow.com)

You then control with OOB roles which come with = Components installed with ITSM Roles — Problem Management (servicenow.com)

sn_problem_read
sn_problem_write

[John H1]

 Thanks for the reply, we have the problem module installed but what I want to do is restrict who has access to that form. We want to keep it to a small group in the beginning.

I'm going to assume that we need to remove roles from ITIL and create a new problem role.