problem record
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02-12-2025 11:32 PM
my requirement is InActive problem ticket , i am not able to link the incident , problem and change management, how to doing thiis?
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02-12-2025 11:34 PM
Hi @keerthana10
Do you have the required role to do this? Any screenshot? Don't say I have only these details, you need more details if you need community help, you.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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02-12-2025 11:35 PM
if problem is already closed then why should you link it with other record?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-12-2025 11:44 PM
InActive problem ticket , i am able to link the incident , problem and change management, so how to avoid this?
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02-12-2025 11:47 PM
So you want if problem is inactive then it should not be allowed to link with incident, problem and change?
If yes then how are you currently linking it?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader