problem record

[keerthana10]

my requirement is InActive problem ticket , i am not able to link the incident , problem and change management, how to doing thiis? 

[Dr Atul G- LNG]

Hi @keerthana10 

Do you have the required role to do this? Any screenshot? Don't say I have only these details, you need more details if you need community help, you. 

[Ankur Bawiskar]

@keerthana10 

if problem is already closed then why should you link it with other record?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[keerthana10]

InActive problem ticket , i am able to link the incident , problem and change management, so how to avoid this?

[Ankur Bawiskar]

@keerthana10 

So you want if problem is inactive then it should not be allowed to link with incident, problem and change?

If yes then how are you currently linking it?

If my response helped please mark it correct and close the thread so that it benefits future readers.