Problem state and state field sync issue

[mohanambalnanja]

Hi All,

In our instance, there is a field label called "Resolved" for problem state field. But it is not available in the state field OOB. 

When we sync both "Problem State" and "State" field only Resolved state is having an issue. 

I checked the dictionary for the "State" field which is available in task table. I am not sure how we can use that for Problem table.

In state field for the problem table  only below states we are getting (OOB) . Not sure how to get the Resolved state here.

Draft
Proposed

Validated

Assigned
RCA in Progress

RCA on Hold

RCA complete
Known Error

Fix Assurance

Pending Closure
Closed
Cancelled

Attached the screenshot.

Please someone suggest the best practice.  Thanks.

[Dr Atul G- LNG]

Hi @mohanambalnanja 

I think, you need to create a new state in Task table as well and mark as active = False and then try to sync.

[dhanu3]

@mohanambalnanja 

Create new choice on state(task table) field choice list and select table as problem, so it will be added for problem table only.

And then try.

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Dhanu