Process Automation How to trigger an incident creation, category selections and group assignment from an inbound email?

[Joseph Polek]

First attempt at creating a Process automation.  Inbound e-mail to create an incident, set the categories, and assign to level 1 help desk group.  I can trigger on subject Ok but would rather trigger on the sending address of the e-mail.

I cannot seem to find the action to set the category selection.

And I get an error attempting to set the assignment group - Value of field record is not a GlideRecord  Any detailed guide to assist on this new adventure?

[Vasantharajan N · Accepted solution]

You will find "Create Record" action under "ServiceNow Core" spoke. Please refer to the screenshot below